healthcare professionals icon Information for Healthcare Professionals The information on this page is intended to support healthcare professionals with referrals to the wheelchair service.

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Requesting information in an alternative format

To request information or any of our key documents is an alternative format such as braille, easy to read, larger print, audio or other format, please call 0300 124 820. Alternatively, you send us an SMS or Whatsapp message to 07471 038 629 or email us at surreywcs@rosscare.co.uk quoting the publications title plus the format you require.

Establishing Eligibility

The Commissioners, under guidance from NHS England, have created the eligibility criteria for the Wheelchair Service.

Referrals must meet the criteria to be accepted, so please read them carefully to make sure your client is eligible for the service. 

If your service user requires a short-term loan of a wheelchair, please contact  the British Red Cross (other short-term loan providers may be available).

Surrey Wheelchair Service Eligibility Criteria

Referral Forms

If you are a healthcare professional and want to refer to our service, please download and complete the referral form on this page. 

You must complete the sections of the referral form that are relevant to your service user and the type of equipment they require. Sending an incomplete referral may result in your referral being delayed or rejected.

Surrey Wheelchair Service Referral Form

Joint Appointments

We welcome the opportunity to be involved in supporting a holistic care plan, working with a service user's Multidisciplinary Team (MDT). If you would like to work together, please provide contact details where indicated on the referral form. Providing details of the availability of the MDT members by email when returning your form is very helpful.   

Assessments normally need to be carried out at our clinics, so that we have direct access to specialist equipment and advice.  

Please note that we require your client’s consent to invite you or any other professionals to any scheduled appointment.

Ross Care colleagues in a meeting

Information Guides

We have put together some guidance and considerations for Healthcare Professionals, available to download below:

Referrals for a Powered Wheelchair (SUR167)

Read this guide BEFORE you refer for a powered wheelchair. It will help you to decide if this is the right time for a referral and if your client is eligible.  

SUR167 Referrals for a Powered Wheelchair

Referrals for People in Residential or Nursing Homes (SUR166)

You can find more detail in this guide on the specific eligibility criteria that applies to people who live in residential or nursing homes.

SUR166 Referrals for People in Residential or Nursing Homes

Guidance Videos

Wheelchair and Seating Guidance for Healthcare Professionals

We have curated a series of videos providing general guidance about positioning specifically for Healthcare Professionals, visit our YouTube channel to watch the full playlist:

Watch the full playlist on YouTube

Personal Wheelchair Budget (PWB)

A Personal Wheelchair Budget, or PWB, is a resource available to give service users more choice over their wheelchair provision, offering them more control, so that their postural and mobility needs can be included in their wider care planning.

Service Users may be eligible to access a PWB whenever they require a new wheelchair, either because their clinical needs have changed or if their existing wheelchair is no longer fit for purpose.

Photograph showing a clinician and service user going through the PWB options together

Children’s Service Information

Click the button below to access the Children’s Service Information page where you can find further information for children, their parents or guardians, carers and healthcare practitioners on all aspects of the service related to children.

This section includes helpful guides, frequently asked questions and signposting information relating to Children’s Wheelchair Service.

Who’s Who?

Below is just a selection of the roles that make up Surrey Wheelchair Service, including their job titles and a summary of what they do and how they help: