Preparing For Your Appointment
What to expect when you have a video or clinic appointment, as well as information on what you may need to bring to your appointment, how to find us, plus details on patient transport.
Preparing For Your Appointment
Requesting information in an alternative format
To request information or any of our key documents is an alternative format such as braille, easy to read, larger print, audio or other format, please call 0300 124 820. Alternatively, you send us an SMS or Whatsapp message to 07471 038 629 or email us at surreywcs@rosscare.co.uk quoting the publications title plus the format you require.
Your Goals
How do you want to use your wheelchair?
Before your assessment, you will be asked to complete a Wheelchair Outcomes Assessment (WATCh) form. When completing this form, please consider how your wheelchair could support your goals. It may also help if you write down any additional questions that you would like to ask during your appointment.
During your assessment, our wheelchair therapists will support you in identifying your health and wellbeing goals and desired outcomes. We will co-design a care plan that supports these outcomes and any wider care plans you have.
Clinic Appointments
Coming to clinic
Our clinical team assess your mobility, pressure, and postural support needs. Following a detailed discussion that includes your lifestyle and personal priorities, our clinicians will develop a care and support plan with you. We can then offer the most appropriate wheelchair, pressure cushion and/or postural support from our NHS range.
We may work with community health and social care teams to ensure you receive a holistic service and are aware of all the options available to you. Our repair team will repair and maintain the equipment provided to you for as long as you require it.
When you arrive at reception, a member of our team will take your name and appointment details. If you require assistance from your car, we have a portering wheelchair available but please get in touch with us before your appointment so we can arrange this.
Most appointments start and finish on time, but please allow plenty of time for your appointment. If there is any delay, we will let you know and keep you updated. Please also ensure you wear comfortable and loose clothing, so it is easier to assess your posture.
We often work closely with therapists within Social Care, Education and the Children Schools and Family (CSF) teams. If you are currently seeing a particular therapist, please inform them of the appointment, as we welcome their attendance.