Dudley NHS Wheelchair Service
What services do we provide?
Ross Care provide both the Wheelchair Service and NHS Approved Repairer Service to eligible residents of Dudley.
Our dedicated Wheelchair Service team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. They work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.
Our Approved Repairer team will repair and maintain the equipment provided to you.
Across the two services, Ross Care provide:
Assessments
We provide assessments at the Dudley Wheelchair Service Centre in Brierley Hill.
Custom Seating
We offer a more specialised service for those with more complex postural needs.
Personal Wheelchair Budgets
A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.
Repairs & Maintenance
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Eligibility and Referrals to the Wheelchair Service
New to the Wheelchair Service
If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare practitioner. This could be your:
- General Practitioner (GP)
- Occupational Therapist / Physiotherapist
- Hospital Consultant
If you are a healthcare practitioner and want to refer to our service, please contact us on 01384 889 400 or go to the Practitioners page for more information. The referral form is also imbedded into the GP databases.
Already known to the Wheelchair Service?
If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please call us on 01384 889 400. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.
For enquiries regarding deliveries, collections, repairs and planned maintenance:
Phone: 0121 458 4111
Email: birmingham@rosscare.co.uk
Receipt of Referral
When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the Dudley NHS Wheelchair Service specification and criteria.
We may need to contact you or the practitioner who referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:
- Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
- You will be added to the appropriate waiting list for further assessment of your specific needs.
- If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.
Short Term Loan
If you require a wheelchair for short term and you do not meet the eligibility criteria, please contact British Red Cross by clicking below:
We provide the Wheelchair Service from our service centre at Brierley Hill.
The site has accessible disabled parking areas.
When you arrive at reception, a member of our team will take your name and appointment details. We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. Please also bring any medication with you if you are likely to need it.
We have accessible toilets with a hoist. Our clinic rooms also have hoists (please bring your sling with you) and medical plinths and are air-conditioned.
To find out more about what to expect when you come to clinic, please click here.
Opening Times
The services are open Monday to Friday 8:30am-4:30pm.
Location and Contact
We are unable to provide transport, however you can arrange transport through your GP. Details of how to book transport are included with your appointment letter or if you have used the Transport service before you can visit the Non Emergency Patient Transport Service here.
Please contact us if you need help to arrange your journey. We can provide you with directions in different formats or extra guidance.
Dudley:
NHS Wheelchair Service
1 Hellier House
Wychbury Court
Two Woods Lane
Brierley Hill
West Midlands
DY5 1TA
Telephone: 01384 889 400
Email: dudley.referrals@rosscare.co.uk
What3words: follow.poker.dozed
For enquiries regarding deliveries, collections, repairs and planned maintenance:
Telephone: 0121 458 4111
Email: birmingham@rosscare.co.uk
Wheelchair Repairs
If you would like to request a wheelchair repair, please contact the service directly using the form below and type 'repairs' in the topic box.
{formbuilder:110579}
Once your message is received, we will contact you to make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may take a little longer.
Out-of-hours Emergency Repair Service
If you have an emergency repair that needs attending to outside of normal working hours, please call 0121 458 4111.
You will be directed to the out-of-hours service team, who will be happy to assist you.
Providing Feedback
We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.
If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the video below to watch a short YouTube video with more information:
We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us here.
You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.
If you would like to send a ‘thank you’ compliment to the team, please send us a message using the form at the bottom of the page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.
If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution.
Send us a Message
Click the button below to email our Customer Service team and a member of the team will be in touch as soon as possible. If you are an existing service user, please include your postcode to help us locate your records.
Please do not include any sensitive personal or medical information.
Connect with us on Social Media
