Ross Care

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What services do we provide? 

The Wheelchair & Repair Service provides fully integrated wheelchair and postural management services to eligible residents of West Hampshire, Southampton and the Isle of Wight on behalf of the NHS.

Our dedicated team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. Our repair team will repair and maintain equipment provided to you. We work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.

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We provide all assessments at our specially designed, modern service centres in Chandlers Ford and Newport.

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Custom Seating

We offer a more specialised service for those with more complex postural needs.

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Repairs & Maintenance

We provide a flexible repair and maintenance service to keep your wheelchair in good working order.

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Personal Wheelchair Budgets

A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.

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Community Engagement

Our Community Health and Engagement Officer will help connect you to other resources and support.

Location and Contact

We are unable to provide transport, however you can arrange transport through your GP. Details of how to book transport are included with your appointment letter or if you have used the Transport service before you can visit the Non Emergency Patient Transport Service hereYou will need your NHS number and date of birth to login. 

Please contact us if you need help to arrange your journey. We can provide you with directions in different formats or extra guidance.

Our Main Office: Chandlers Ford

Unit E1 Omega Enterprise Park
Chandlers Ford Industrial Estate
SO53 4SE

Telephone: 0333 003 8071

What3words: dive.drops.native

Our Newport Clinical Centre:

Unit 17
Barry Way
Isle of Wight
PO30 5GY

Telephone: 0330 124 4489 

What3words: sprouted.bared.crystals

Eligibility and Referrals to the Wheelchair Service


To see if you are eligible and to find out more information, please click here to refer to our eligibility criteria.

New to the Wheelchair Service

If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare practioner. This could be your:

  • General Practitioner (GP)
  • Occupational Therapist / Physiotherapist
  • Hospital Consultant

Healthcare Professionals

More information for healthcare practitioners on referring to the Wheelchair Service can be found here on the Referral Information Page. You can download our referral form from this page.

Already known to the Wheelchair Service?

If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please complete the request for reassessment form. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.

Alternatively, you can call the Service Centre who will support your request.

Receipt of Referral

When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the West Hampshire, Southampton and Isle of Wight Wheelchair Service specification and criteria.

We may need to contact you or the practitioner who referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:

  1. Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
  2. You will be added to the appropriate waiting list for further assessment of your specific needs.
  3. If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.

Short Term Loan

If you require a wheelchair for short term and you do not meet the eligibility criteria, please contact British Red Cross by clicking below:

Hire or rent a wheelchair | British Red Cross



About Our Service Centres

We provide the Wheelchair Service from our service centres in Chandler’s Ford and Newport. These sites were chosen as they are convenient and easy to access for many people.

Both sites have accessible disabled parking areas, directly outside the service centres, away from the main road.

When you arrive at reception, a member of our team will take your name and appointment details. We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. Please also bring any medication with you if you are likely to need it. 

We have accessible toilets with a hoist. Our clinic rooms also have hoists (please bring your sling with you) and medical plinths and are air-conditioned.

To find out more about what to expect when you come to clinic, please click here.

Opening Times

The services are open Monday to Friday 8am-5pm.

Wheelchair Repairs

If you would like to request a wheelchair repair, please complete the online form available here.

We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may take a little longer.

Out of hours Emergency Repair Service

If you have an emergency repair that needs attending to outside of normal working hours, please call 0333 003 8071.

You will be directed to the out-of-hours service team, who will be happy to assist you.

Providing Feedback

We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.

If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the video below to watch a short YouTube video with more information:

We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us here.

You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.

If you would like to send a ‘thank you’ compliment to the team, please send us a message using the form at the bottom of the page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.

If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution.

Send us a Message

You can use this form to send us a message directly. A member of the team will be in touch as soon as possible. If you are an existing service user, please include your post code to help us locate your records. Please do not include any sensitive personal or medical information in this form:



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