Ross Care

Please note: The following information is intended to help healthcare professionals refer new clients to us. We can only accept referrals from appropriately qualified healthcare professionals. If you are an existing service user, please contact us directly.

Information Guides

We have put together some guidance and considerations for Healthcare Professionals, available to download below:

Referring an Adult for a Powered Wheelchair Guide (167)

Information for Residential and Nursing Homes (166)

Establishing Eligibility

The Commissioners, under guidance from NHS England, have created the eligibility criteria for the Wheelchair Service. Referrals must meet the criteria to be accepted, so please read them carefully to make sure your client is eligible for the service.

If your service user requires a short term loan of a wheelchair, please contact the Red Cross (other providers may be available). 

Referral Forms

If you are a healthcare professional and want to refer to our service, please click the button below to download the relevant referral form:

Please complete the sections of the referral form that are relevant for your service user and the equipment that they require. Sending an incomplete referral may result in your referral being delayed or rejected.

You can complete our referral forms ‘on-screen’ using Adobe Acrobat software. This is available for free from Adobe. We recommend you “print to PDF” after completing your referral and send it to us using an encrypted email service. 

Joint Appointments

We are always pleased to support the creation of a holistic care plan, as part of a Multidisciplinary Team. If you would like to work together, please provide details where indicated on the referral form. Including additional scheduling information by email when returning your form is very helpful.

Assessments normally need to be carried out at our service centres, so that we have direct access to specialist equipment and advice.

Please note that we require your client’s consent to invite you or any other professionals to any scheduled appointment.


We want the Wheelchair & Repair Service experience to be excellent for all of our stakeholders. We believe you should be able to refer your service users to us quickly and easily.

Please let us know what you think we do well, and where you think we could improve. You can find the contact details for each of our service centres here.