Typical Roles in a Wheelchair Service
Here are a selection of the roles that make up a typical Ross Care wheelchair service, including their job titles and a summary of what they do and how they help:
Occupational Therapist (OT) or Physiotherapist (PT)
Our OT’s abd PT’s are qualified healthcare practitioners who are experienced in assessing people with moderate through to complex needs and prescribing appropriate mobility and postural equipment.
Rehabilitation Engineer (RE)
Our RE’s have experience in assessing people with moderate and complex needs and prescribing appropriate equipment that may require more specialist technical input.
Rehabilitation Engineering Technician (RET)
An RET will pre-fit and adjust equipment in accordance with instructions from an RE, OT or PT. They may also carry out less complex modifications or assessments.
Therapy Assistant (TA)
A TA is trained to assess people with less complex needs and may also assist on OT or PT in clinic.
Customer Services
Our customer service staff answer calls, acknowledge correspondence and book appointments and repairs. One of the team will greet you when you arrive for a clinic appointment.
Field Service Engineer (FSE)
FSE’s undertake wheelchair repairs and, although they do not undertake assessments, they may hand over non-complex wheelchairs and cushions if an OT, PT or RE judges this to be appropriate.
Workshop Engineer (WE)
A WE will undertake wheelchair repairs, servicing, and maintenance from the workshops in our service centres.
