NHS Approved Repair Services
This page contains details of the NHS Approved Repair (AR) Services that we provide.
Ross Care is proud to provide NHS Approved Repair (AR) Services across the UK. If you would like to contact one of our NHS Wheelchair Services or shops, please visit our Contact page to access the map of all of our locations and details of how to contact them.
Accessible Information
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About Approved Repair
We provide free repairs and maintenance for NHS wheelchairs and associated equipment on behalf of Wheelchair Services across the UK. For specific repair needs or general inquiries, you can contact Ross Care or the local Wheelchair Service in your area.
Wheelchair repairs must only be completed by your local Wheelchair Service or Approved Repairer Service. This is a free repair and maintenance service for equipment supplied by the NHS. Please do not attempt to repair or modify your wheelchair yourself.
Service Users should be given a contact number for the approved repairer (AR) service at the handover of equipment, or the repairer information may be on your last appointment letter. If you contact your AR they can complete repairs to NHS wheelchairs for free. If the problem cannot be repaired they will escalate the issue with the Wheelchair Service.
Our Approved Repair Service Centres
Please note, calls to our service centres may be monitored for security and training purposes.
| Location | Areas Covered | Contact |
|---|---|---|
| Birmingham | Wheelchairs and Repairs; Birmingham, Coventry, Walsall, Sandwell, Sutton Coldfield, Solihull, Wolverhampton, and Worcestershire |
Tel: 0121 328 0227
Unit 42, Gravelly Hill Industrial Park, Birmingham, B24 8HZ |
| Carlisle | Approved Repairs; Carlisle and North Cumbria |
Tel: 0300 303 0123
Unit 1, Petteril Terrace, Carlisle, CA1 2PS |
| Cornwall | Approved Repairs; Cornwall |
Tel: 01228 674 664
Unit 42, Gravelly Hill Industrial Park, Birmingham, B24 8HZ |
| Dudley | Approved Repairs; Dudley |
Tel: 01384 886 510
Unit 42, Gravelly Hill Industrial Park, Birmingham, B24 8HZ |
| Leeds | Approved Repairs; Leeds, Wakefield and Mansfield |
Tel: 01384 886 510
Unit 42, Gravelly Hill Industrial Park, Birmingham, B24 8HZ |
| Lowestoft | Approved Repairs; Lowestoft and Waveney |
Tel: 01502 448 910
Unit 11, Barley Way, Lowestoft, NR33 7NH |
| Manchester | Wheelchairs and Repairs; Oldham, Stockport, Tamseside, and Glossop |
Tel: 0121 328 0227
Unit G7, Lowfields Business Park, Navigation Close, Elland, HX5 9HB |
| Mold | Approved Repairs; North Wales |
Tel: 01352 744 640
Queens Lane, Bromfield Industrial Estate, Mold, Flintshire, CH7 1JR |
| Gateshead/Newcastle | Approved Repairs; North Tyneside, South Tyneside, Newcastle and Gateshead, Sunderland, North Durham, South Durham, Hartlepool, Kielder, Cramlington, North Tees, South Tees |
Tel: 0191 4155 151
Unit 4, Crowther Industrial Estate, Washington, Tyne and Wear, NE38 0AE |
| Nottingham | Wheelchairs and Repairs; Nottingham |
Tel: 0115 6848 275
Units 3-4, Tyler Way, Sheffield, S9 1DT |
| Preston | Approved Repairs; Lancashire and South Cumbria |
Tel: 01772 696 200
Unit 2 Lincoln Park, Walton Summit Road, Walton Summit, PR5 8NA |
| Rochdale | Wheelchairs and Repairs; Haywood, Middleton, and Rochdale |
Tel: 0345 120 4992
Unit G7, Lowfields Business Park, Navigation Close, Elland, HX5 9HB |
| Sheffield | Approved Repairs; Barnsley, Sheffield, and Worksop |
Tel: 0114 242 1257
Units 3-4, Tyler Way, Sheffield, S9 1DT |
| Solihull | Wheelchairs and Repairs; Solihull |
Clinical Services Tel: 0121 820 4021 Repairs Service Tel: 0121 458 4111 Pocelanosa, Starley Way, Marston Green, Birmingham, B37 7HB |
| South West London (St Georges) | Approved Repairs; Sutton, Merton, Wandsworth, and Kingston |
Tel: 020 8090 3704
Unit 4, Kingston Business Centre, Chessington, London, KT9 1HF |
| Suffolk | Approved Repairs; Ipswich, Newmarket, Bury St Edmunds, and Lowestoft |
Tel: 01473 351 805
Unit 29 Bluestem Road, The Exchange, Ransomes Europark, Ipswich, Suffolk, IP3 9RR |
| Wallasey | Approved Repairs; Crewe, Halton & St. Helens, Liverpool, Macclesfield, Wigan, Wirral & Chester, South Sefton, and Southport |
Tel: 0151 653 6000
Westfield Road, Wallasey, Merseyside, CH44 7HX |
| Warwickshire | Approved Repairs; Warwickshire |
Tel: 0333 234 0303
Unit J, Swiftfields, City Park, Welwyn Garden City, Hertfordshire, AL7 1LT |
| Welwyn Garden City (Southern Hub) | Approved Repairs; Bedfordshire, East Berkshire, and West Berkshire |
Tel: 0800 0742 330
Unit 7, Titan Business Centre, Spartan Close, Leamington Spa, CV3 6RR |
| Wigan | Wheelchairs and Repairs; Wrightington, Wigan, and Leigh |
Clinical Services Tel: 0330 707 1313 Repairs Service Tel: 0151 6536 000 Claire House, Phoenix Way, Ince-in-Makerfield, Wigan, WN3 4NW |
Traveling to another part of the UK?
The Right to Travel UK initiative is designed to support wheelchair users whose NHS provided wheelchair/buggy has broken down or developed a fault when travelling out of their home area within the UK. The “Right to Travel UK” campaign has been set up by the National Wheelchair Managers Forum (NWMF) to provide support to our wheelchairs users requiring wheelchair or buggy repairs when out of their home area.
If you need a repair away from home (within the UK), please contact your home Wheelchair Service and notify them of the fault with your wheelchair. Your Wheelchair Service will be able to provide the contact details of the nearest Wheelchair Service to you. “Right to Travel” is only for NHS provided wheelchairs. People with privately purchased wheelchairs are advised to contact a mobility shop in the local area.
