Our Services
In addition to NHS Wheelchair Services, we also provide NHS Approved Repair (AR) Services across the UK and we support self purchased equipment through our Mobility Shops. Our sister company, Consolor provides posture, seating and mobility assessment services to NHS wheelchair services and private clients across the UK.
NHS Wheelchair Services
We provide a number of fully integrated Wheelchair and Postural Management Services to eligible individuals on behalf of the NHS. We may work with community health and social care teams to ensure you receive a holistic service and are aware of all the options available to you.
Learn more about our Wheelchair Services
NHS Approved Repairs
We provide a number of Approved Repair (AR) services. This is a free repair and maintenance for NHS wheelchairs and associated equipment on behalf of Wheelchair Services across the UK. Our teams will repair and maintain the equipment provided to you for as long as you require it.
Learn more about our Approved Repair services
Mobility Shops
Our Mobility Shops in Ellesmere Port and in Sheffield offer a wide range of mobility aids and daily living equipment, from wheelchairs, scooters and walking aids to rise-and-recline chairs and home gadgets.
Learn more about our Shops
Consolor - Specialist Seating
Our sister company, Consolor provides posture, seating and mobility assessment services to NHS wheelchair services and private clients across the UK. Founded in 2006, Consolor was born through a desire to provide the best possible seating, mobility systems and other rehabilitation products, with a service to match.
Consolor's dedicated team of clinical seating specialists and the extensive range of seating solutions they offer ensure that they can provide you with expert advice on the most appropriate seating solution tailored to your individual needs.
Find Your Local Service or Shop
Use the map below to search for your local service or shop. You can filter your search using your current location as well as by searching for a postcode or location.
N.B. Please note, results are listed closest first, which may not be your NHS Wheelchair or Approved Repair Service provider. If in doubt, please contact us using the information on your referral letter.
Who’s Who?
Here are a selection of the roles that make up a typical Ross Care wheelchair service, including their job titles and a summary of what they do and how they help:
Occupational Therapist (OT) or Physiotherapist (PT)
Our OT’s and PT’s are qualified healthcare practitioners who are experienced in assessing people with moderate through to complex needs and prescribing appropriate mobility and postural equipment.
Rehabilitation Engineer (RE)
Our RE’s have experience in assessing people with moderate and complex needs and prescribing appropriate equipment that may require more specialist technical input.
Rehabilitation Engineering Technician (RET)
An RET will pre-fit and adjust equipment in accordance with instructions from an RE, OT or PT. They may also carry out less complex modifications or assessments.
Therapy Assistant (TA)
A TA is trained to assess people with less complex needs and may also assist on OT or PT in clinic.
Customer Services
Our customer service staff answer calls, acknowledge correspondence and book appointments and repairs. One of the team will greet you when you arrive for a clinic appointment.
Field Service Engineer (FSE)
FSE’s undertake wheelchair repairs and, although they do not undertake assessments, they may hand over non-complex wheelchairs and cushions if an OT, PT or RE judges this to be appropriate.
Workshop Engineer (WE)
A WE will undertake wheelchair repairs, servicing, and maintenance from the workshops in our service centres.
