Company Policies Please find links below to our most commonly asked for policies. If you’re looking for something that isn’t listed above, please contact us, and we’ll get back to you.

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Accessible Information

If you would like to request information or any of our key documents in an alternative format such as braille, easy read, larger print, audio, or other format, please email us at enquiries@rosscare.co.uk quoting the publication title plus the format you require.

Privacy Information

View Our Privacy Notices

Slavery & Human Trafficking Statement

View our 2024-25 Slavery & Human Trafficking Statement
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Carbon Reduction Plan

View our Carbon Reduction Plan

Welsh Language Standards

Ross Care's North Wales Approved Repairer Service operates in accordance with the Welsh Language Standards.

View the Welsh Language Standards
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Customer Service Charter

View our Customer Service Charter

Environmental Policy Statement

View our Environmental Policy Statement