Mansfield NHS Wheelchair Service
What services do we provide?
Ross Care provide both the Wheelchair Service and NHS Approved Repairer Service to eligible residents of Mansfield.
Our dedicated Wheelchair Service team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. They work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.
Our Approved Repairer team will repair and maintain the equipment provided to you.
Across the two services, Ross Care provide:
Assessments
We provide assessments at the Dudley Wheelchair Service Centre in Brierley Hill.
Custom Seating
We offer a more specialised service for those with more complex postural needs.
Personal Wheelchair Budgets
A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.
Repairs & Maintenance
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Eligibility and Referrals to the Wheelchair Service
New to the Wheelchair Service
If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare professional. This could be your:
- General Practitioner (GP)
- Occupational Therapist / Physiotherapist
- Hospital Consultant
Eligibility
To see if you are eligible and to find out more information, please refer to the eligibility criteria for Mansfield Wheelchair Service. More information can be found here.
Referral Forms
If you are a healthcare professional and want to refer to our service you can download our referral form here.
If you are a GP and want to refer to one of our services for a manual wheelchair only please download the form here. If you want to refer for a powered wheelchair please download the form here.
Alternatively a face to face assessment may be required and will be held at our Service Centre.
Receipt of Referral
When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the Mansfield Wheelchair Service specification and criteria.
We may need to contact you or the professional that referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:
- Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
- Your name will be added to the appropriate waiting list for further assessment of your specific needs.
- If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.
Already known to the Wheelchair Service?
If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.
Alternatively, you can call the Service Centre who will support your request.
Short Term Loan
If you require a wheelchair for short term and you do not meet the eligibility criteria, please contact British Red Cross by clicking the box below:
About Our Service Centres
We provide the Wheelchair Service from our service centre in Mansfield Community Hospital.
There is an accessible disabled parking area.
We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. We have accessible toilets with a ceiling track hoist. Our clinic rooms have hoists and medical plinths. Clinic rooms are air conditioned.
Opening Times
The services are open Monday to Friday 8am-5pm.
Location and Contact
We have included an interactive map below. Click on the map to get directions if you’re driving or using public transport.
We are unable to provide transport, however you can arrange transport through your GP.
Please contact us if you need help to arrange your journey. We can provide you with directions in different formats or extra guidance.
Mansfield Community Hospital
Stockwell Gate
Mansfield
NG18 5QJ
Telephone: 0162 378 5076
Email: mansfield.referrals@rosscare.co.uk
what3words address: ///cable.buns.spun
Wheelchair Repairs
If you would like to request a wheelchair repair, please call 01132 777 007.
We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may require completion to take a little longer.
Out of hours Emergency Repair Service
If you have an emergency repair that needs attending to outside of normal working hours, please call 01132 777 007. You will be directed to the out-of-hours service team, who will be happy to assist you.
Providing Feedback
We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.
If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the button below to watch a short YouTube video with more information:
We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us via the link.
You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.
If you would like to send a ‘thank you’ compliment to the team, please use the form at the bottom of this page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.
If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution.
We encourage you to provide your feedback directly to the Wheelchair Service in the first instance, as this will allow us to complete our investigations more quickly. If we cannot resolve the situation to your satisfaction, you can choose to refer the matter to our head office using the details here.
Connect with us on Social Media
Send us a Message
You can use this form to send us a message directly. A member of the team will be in touch as soon as possible. If you are an existing service user, please include your post code to help us locate your records. Please do not include any sensitive personal or medical information in this form.
