Service User Information
This page contains information and guidance for service users of our NHS Wheelchair Services.
What to expect when you come to clinic
Click the button below to find out more about what to expect when you visit our Wheelchair Services, including information on what to expect during your appointment, what to bring to with you, and how long your appointment may last.
Information Guides
168 Powered Wheelchair Frequently Asked Questions Guide (please download the relevant guide for your Service):
Usesful Links
Video Guides
WATCh Outcomes
We want to know what you want to achieve with your wheelchair!
If you are new to the service, you will be sent a WATCh Health and Wellbeing outcomes form along with your appointment letter. Please complete the form and bring it with you to your wheelchair assessment. If you are already known to us and we determine in your assessment that your wheelchair requires replacement, we will ask you these questions during your appointment.
The WATCh Tool is being used to help find out what goals you have in relation to your new wheelchair. The WATCh tool consists of two questionnaires:
- WATCh Assessment Questionnaire: To be completed before wheelchair provision
- WATCh Follow-up Questionnaire: To be completed 2–6 months after wheelchair provision
As part of completing the WATCh Tool you will be asked to provide some basic information about yourself, including name, date of birth, reason for wheelchair use and type of wheelchair used.
You will then be presented with 16 areas of your life which your wheelchair might be able to help you with and asked to decide which are the FIVE most important areas to you.
Finally, you will be asked to score how satisfied or happy you are now with each of your top five areas before and after getting your new wheelchair.
This will allow you and us, as your wheelchair provider, to see if there have been any improvements after getting your new wheelchair. If you have any questions about the WATCh Tool, or problems filling it in, please let the person doing your assessment know.
- We meet your clinical needs in relation to your mobility, posture, and pressure care
- You feel involved in the process and decisions about your wheelchair and what you want to achieve with it
- We have met or managed your expectations of the service we are commissioned to provide
- We have considered the broader picture: outcomes that may not be met within the commissioned Wheelchair Service but could be met by joint working with other organisations
- We record positive experiences and use your feedback towards future service development.
We ask that you read the information carefully and complete the form as much as you can before attending your appointment. You will be able to discuss your answers in more detail during your assessment.
Example:
You can find the WATCh forms by clicking on the buttons below:
Attend Anywhere
Instruction on how to use Attend Anywhere.
Do you have a video appointment with the Wheelchair Service? Find out how easy Attend Anywhere is to use by watching the step-by-step video guide below:
