Monday
Solihull NHS Wheelchair Service
What services do we provide?
Ross Care provide both the NHS Wheelchair Service and Approved Repairer Service to eligible residents of Solihull.
Our dedicated Wheelchair Service team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. They work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.
Our Approved Repairer team will repair and maintain the equipment provided to you.
Across the two services, Ross Care provide:
Assessments
We provide assessments at the Solihull Wheelchair Service Centre in Marston Green.
Custom Seating
We offer a more specialised service for those with more complex postural needs.
Personal Wheelchair Budgets
A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.
Repairs & Maintenance
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Eligibility and Referrals to the Wheelchair Service
New to the Wheelchair Service
If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare professional. This could be your:
- General Practitioner (GP)
- Occupational Therapist / Physiotherapist
- Hospital Consultant
If you are a healthcare practitioner and want to refer to our service, please contact us on 0121 820 4021 or go to the Practitioners page for more information.
The referral form is also imbedded into the GP databases.
Alternatively a face to face assessment may be required and will be held at our Service Centre in Marston Green.
Eligibility
To see if you are eligible and to find out more information, please refer to the eligibility criteria which you can download here.
Already known to the Wheelchair Service?
If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.
Alternatively, you can call us for support with your request.
Receipt of Referral
When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the Solihull Wheelchair Service specification and criteria.
We may need to contact you or the professional that referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:
- Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
- Your name will be added to the appropriate waiting list for further assessment of your specific needs.
- If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.
Short Term Loan
If you require a wheelchair for short term and you do not meet the eligibility criteria, please contact British Red Cross by clicking the box below:
About Our Service Centres
We provide the Wheelchair Service from our service centre in Marston Green.
There is an accessible disabled parking area.
We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. We have accessible toilets with a ceiling track hoist. Our clinic rooms have hoists and medical plinths. Clinic rooms are air conditioned.
Opening Times
| Day | Clinical Services | Approved Repairs |
|
|
08:30 - 16:30 |
08:00 - 17:00 |
|
Tuesday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Wednesday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Thursday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Friday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Saturday |
Closed Out-of-hours Emergency Tel: |
Closed Out-of-hours Emergency Tel: |
|
Sunday |
Closed Out-of-hours Emergency Tel: |
Closed Out-of-hours Emergency Tel: |
Location and Contact
We have included interactive maps below. You can click on these maps to get directions if you’re driving or using public transport.
We are unable to provide transport, however you can arrange transport through your GP.
Please contact us if you need help to arrange your journey. We can provide you with directions in different formats or extra guidance.
Solihull Wheelchair Service:
Pocelanosa
Starley Way
Marston Green
Birmingham
B37 7HB
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Clinical Services Telephone: 0121 820 4021
Clinical Services email: solihullwheelchairservice@rosscare.co.uk
Repairs Telephone: 0121 458 4111
Out-of-Hours Emergency Telephone: 0121 458 4111
Repairs Email: birmingham@rosscare.co.uk
Wheelchair Repairs
If you would like to request a wheelchair repair, please complete the online form available here.
We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may require completion to take a little longer.
Out of hours Emergency Repair Service
If you have an emergency repair that needs attending to outside of normal working hours, please call 0121 458 4111.
You will be directed to the out-of-hours service team, who will be happy to assist you.
Frequently Asked Questions
Call Ross Care on 0121 458 4111. Home appointments will be planned dependent on requirements.
We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may require completion to take a little longer.
The Approved Repairs Service standard hours of operation are 8.00 am to 17:00 pm, Monday to Friday. However, an out-of-hours emergency service is also in operation; call 0121 458 4111.
Please contact the Wheelchair Service on 0121 820 4021 and indicate to us that you wish for re-assessment as your needs have changed.
Please contact the Wheelchair Service on 0121 820 4021 and indicate to us that you wish for re-assessment as your needs have changed.
When equipment is delivered it will be demonstrated to the patient. Any prescribed accessories will be fitted by Ross Care.
We do not provide power packs. However, we may consider compatible power packs to be fitted. Please contact us to discuss this further. If a power pack is deemed appropriate, they can be purchased from Ross Care. Find out more information on upgrading your wheelchair in the Personal Wheelchair section of this website.
Yes, if this is covered by your holiday or home insurance. If your holiday company request the weight of your wheelchair it is detailed on the manufacturers label located on the frame.
Please contact Ross Care on 0121 458 4111 and we will arrange a date for collection.
Please contact Ross Care on 0121 458 4111 and we will arrange a date for collection.
We only provide scheduled servicing for powered wheelchairs but people with manual wheelchairs are encouraged to contact the approved repair service when needing any maintenance and repairs to keep their equipment in good condition.
There is a shared arrangement across the country that the repairer in the area where you are on holiday will repair the chair. Contact your local service for assistance. If abroad, please contact Ross Care on your return to arrange the repairs.
Please be aware that the conditions of the loan are that you are responsible for getting yourself and your wheelchair home. In this situation, we are unable to provide an emergency service. Where a repair is deemed an emergency, Ross Care will respond within 24 hours. When a call is made outside normal working hours, Ross Care will ring back within the hour and agree appropriate action with the patient.
The wheelchair should only be driven on the road where there is no alternative. It is meant to be a pavement vehicle.
Taking out insurance is not mandatory, but it is a sensible precaution. Insurance can be facilitated via Ross Care if desired.
You can raise a complaint by contacting us on 0121 820 4021 or by email at solihullwheelchairservice@rosscare.co.uk
Providing Feedback
We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.
If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the button below to watch a short YouTube video with more information:
We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us via the link.
You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.
If you would like to send a ‘thank you’ compliment to the team, please use the form at the bottom of this page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.
If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution.
We encourage you to provide your feedback directly to the Wheelchair Service in the first instance, as this will allow us to complete our investigations more quickly. If we cannot resolve the situation to your satisfaction, you can choose to refer the matter to our head office using the details here.
Connect with us on Social Media
Send us a Message
You can use this form to send us a message directly. A member of the team will be in touch as soon as possible. If you are an existing service user, please include your post code to help us locate your records. Please do not include any sensitive personal or medical information in this form.
