Latest News
Celebrate Global Recycling: Return Unused NHS Wheelchairs for Recycling!
Ross Care urges individuals in our local communities to join hands in a simple yet impactful initiative: returning unused NHS wheelchairs for recycling.
Community and Engagement
See our latest news & service announcements, give us your feedback, and find out how you can get involved in coproduction to help inform how our service is run.
Requesting information in an alternative format
To request information or any of our key documents is an alternative format such as braille, easy to read, larger print, audio or other format, please call 0300 124 820. Alternatively, you send us an SMS or Whatsapp message to 07471 038 629 or email us at surreywcs@rosscare.co.uk quoting the publications title plus the format you require.
Part of the Community
We recognise that we operate as part of a local community; because of this, our goals include fostering proactive partnerships, meaningful engagement with our Service Users and representative groups and working to protect the environment to support improvement in the local area.
On this page, you can find out about our actions to support these goals within the community, see our latest news and service announcements, and provide your feedback to the Wheelchair Service.
Proactive Partnerships
Championing and signposting local groups and activities which benefit the lives of our Service Users. Working in partnership with other Health & Social Care services and practitioners.
Meaningful Engagement
Working with our Service Users and representative groups to engage in coproduction which informs how our services are run.
Protecting the Environment
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Meet Your Community Health and Engagement Officer (CHEO)
Hello, my name is Alex, and I have over 10 years of experience working in the advice sector. I am a wheelchair user myself, and I bring my lived experience of over 25 years as a wheelchair user to the role. As a community connector, I communicate with and gather resources from local care services, charities, and advocacy/user groups that can actively support you.
Some of the activities I support include:
- Helping Service Users and carers understand what other disability and health support they can access
- Connecting with and working alongside other Health & Social Care providers to tackle issues with multiple facets.
- Coordinating the quarterly Wheelchair User Forum.
- Exploring and promoting local services and charitable initiatives that benefit our Service Users.
- Updating our Service Users on our latest news and developments.
- Support case progress when needed, helping resolve issues when they occur.
- Signpost to possible funding support for those exploring Personal Wheelchair Budget options.
We recognise that incorporating Service User insight is vital for continually improving patient experience; the CHEO role is responsible for driving improvement by involving users in a co-productive process and gathering users' views of how the service can better meet the needs of users, their families and carers.
Latest News
Trwa rebranding
Zaczniesz zauważać, że nasze samochody dostawcze przechodzą od marki Millbrook do Ross Care. Oto nowe projekty, które zobaczysz podczas naprawy, dostawy i, jeśli się kwalifikujesz, podczas wizyt domowych .
Powitanie od CHEO
Witam, nazywam się Alex i jestem specjalistą ds. zdrowia i zaangażowania społecznego w służbie wózków inwalidzkich w Surrey. Jako osoba poruszająca się na wózku inwalidzkim czerpię z własnego doświadczenia osoby...
Service User Forums
Are you a wheelchair user, carer, or family of a wheelchair user and want to get involved in shaping better services?
We run regular Wheelchair User Forums open to all wheelchair users across Surrey and invite you to come along and have your say and tell us what's working and what needs improving.
Providing Feedback
You can provide feedback to any staff member at any time. If you have not received the level of service you expect from us, we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively.
We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible and work with you to find an appropriate solution.
Helpful Services
Challengers is a charity that gives disabled children and young people the opportunity to play, have fun, and make friends in a safe and supportive environment.
Visit the Challengers website
The Surrey Coalition is run and managed by Disabled people for Disabled people. Campaigning and promoting the rights of Disabled people to have equality of opportunity and to live independently they have a range of support services and opportunities to get involved.
Visit the Surrey Coalition of Disabled People website
POhWER is a charity that provides a range of advocacy services, giving a voice to those with disability, illness, social exclusion and other challenges.
Visit the POhWER website
