Community and Engagement
See our latest news & service announcements, give us your feedback, and find out how you can get involved in coproduction to help inform how our service is run.
Community and Engagement
Requesting information in an alternative format
To request information or any of our key documents is an alternative format such as braille, easy to read, larger print, audio or other format, please call 0300 124 820. Alternatively, you send us an SMS or Whatsapp message to 07471 038 629 or email us at surreywcs@rosscare.co.uk quoting the publications title plus the format you require.
Part of the Community
We recognise that we operate as part of a local community; because of this, our goals include fostering proactive partnerships, meaningful engagement with our Service Users and representative groups and working to protect the environment to support improvement in the local area.
On this page, you can find out about our actions to support these goals within the community, see our latest news and service announcements, and provide your feedback to the Wheelchair Service.
Proactive Partnerships
Championing and signposting local groups and activities which benefit the lives of our Service Users. Working in partnership with other Health & Social Care services and practitioners.
Meaningful Engagement
Working with our Service Users and representative groups to engage in coproduction which informs how our services are run.
Protecting the Environment
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Meet Your Community Health and Engagement Officer (CHEO)
Hello, my name is Alex, and I have over 10 years of experience working in the advice sector. I am a wheelchair user myself, and I bring my lived experience of over 25 years as a wheelchair user to the role. As a community connector, I communicate with and gather resources from local care services, charities, and advocacy/user groups that can actively support you.
Some of the activities I support include:
- Helping Service Users and carers understand what other disability and health support they can access
- Connecting with and working alongside other Health & Social Care providers to tackle issues with multiple facets.
- Coordinating the quarterly Wheelchair User Forum.
- Exploring and promoting local services and charitable initiatives that benefit our Service Users.
- Updating our Service Users on our latest news and developments.
- Support case progress when needed, helping resolve issues when they occur.
- Signpost to possible funding support for those exploring Personal Wheelchair Budget options.
We recognise that incorporating Service User insight is vital for continually improving patient experience; the CHEO role is responsible for driving improvement by involving users in a co-productive process and gathering users' views of how the service can better meet the needs of users, their families and carers.
