Ross Care

call icon0208 090 3708

We are your new provider for Wheelchair Services in Barnet. 

The Barnet Wheelchair Service is operated by Ross Care. We provide wheelchair and postural management services to eligible residents of Barnet on behalf of the NHS.

We are holding clinics at our fully accessible service centre in Welwyn Garden City until our new premises are ready later in the year. If you are unable to travel to the centre, please contact us.

Our dedicated team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. Our repair team will repair and maintain equipment provided to you. We work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.

wheelchair icon Assessments

We are holding clinics at our fully accessible service centre in Welwyn Garden City.

pencil icon Custom Seating

Our in house experts provide special seating and mobility systems tailored to your needs.

repairs icon Repairs & Maintenance

We provide a flexible repair and maintenance service to keep your wheelchair in good working order.

budget icon Personal Wheelchair Budgets

A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.

community icon Community Engagement

We can help connect you to other resources and support. Find out how you can get involved in coproduction to help inform how our service is run. 

 


Our Service Centre

We are currently holding clinics at our fully accessible service centre in Welwyn Garden City. If you are unable to travel to the centre, please contact us.

We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. We have accessible toilets with a ceiling track hoist. Our clinic rooms have hoists and medical plinths. Clinic rooms are air conditioned. 

Our standard opening hours are Monday to Friday, 8am to 5pm. 

Location and Contact

Ross Care,
Unit J, Swiftfields,
City Park, Watchmead,
Welwyn Garden City, Hertfordshire,
AL7 1LT

Telephone: 0208 090 3708
Email: barnetwcs@rosscare.co.uk

What3words: ///advice.worker.rank

How to find us

The service centre is centrally located in Welwyn Garden City with good road links from Barnet, as well as regular public transport services.

By Car: Our service centre is approximately 30 minutes drive from Barnet via the A1(M). 

Public Transport: Welwyn Garden City train station is 1.2 miles from our location. There are frequent rail services from New Barnet station with a travel time of approximately 19 minutes.



Eligibility and Referrals to the Wheelchair Service

New to the Wheelchair Service

If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare professional. This could be your:

  • General Practitioner (GP)
  • Occupational Therapist / Physiotherapist
  • Hospital Consultant

If you are a healthcare professional and want to refer to our service please go to the Professionals page for more information.

Already known to the Wheelchair Service?

If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please complete the request for reassessment form here. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.

Alternatively, you can call the Service Centre who will support your request.

Receipt of Referral

When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the Barnet Wheelchair Service specification and criteria.

We may need to contact you or the professional that referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:

  1. Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
  2. Your name will be added to the appropriate waiting list for further assessment of your specific needs.
  3. If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.

Providing Feedback

We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.

If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the button below to watch a short YouTube video with more information:

We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us via the link.

You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.

If you would like to send a ‘thank you’ compliment to the team, please use the form at the bottom of this page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.

If you have not received the level of service you expect from us, then we w