Solihull Wheelchair Services
Ross Care are pleased to have been selected by the Birmingham & Solihull Clinical Commissioning Group to deliver your wheelchair clinical and responsive repair service.
About your Wheelchair Service
We provide fully integrated wheelchair and postural management services to eligible residents of Solihull. We are your single point of contact for assessments, deliveries, repairs and maintenance.
We focus on personalised care for children and adults. Personalised care is about listening to your needs, so that you have choice and control over your care. We will listen to what matters to you, so that your care is based on your individual strengths and needs.
The service is delivered by Ross Care in partnership with the NHS.
About Ross Care
Ross Care has over 60 years’ experience in supporting the needs of rehabilitation services & equipment users and is a leading provider of Wheelchair Clinical, Repair and Maintenance Services in the UK. As a major provider to both Local Authorities and the NHS, it currently provides clinical assessments, delivery, collection, repair and maintenance to over 100,000 Service Users.
Ross Care provide a variety of Integrated Community Equipment Services for 12 authorities that cover greater Manchester, The Northwest, Shropshire, the West Midlands and Cheshire. The scale of the company consists of over 300 employees staffing 19 locations with additional retail outlets.
Contact Us
Clinical Services - from 1st November 2022
Phone: 0121 820 4021
Email: solihullwheelchairservice@rosscare.co.uk
Address for attendance of clinic appointments:
Ross Care Solihull,
Porcelanosa,
Starley Way,
Marston Green,
Birmingham,
B37 7HB
Deliveries, Collections, Repairs and Planned Maintenance
Phone: 0121 458 4111
Email: birmingham@rosscare.co.uk
Operating Times
Clinical Services
We are open between 08:30 & 16:30, Monday to Friday. For emergencies outside of that time please contact 0121 820 4021
Deliveries, Collections, Repairs and Planned Maintenance
We are open between 08:00 & 17:00, Monday to Friday. For emergencies outside of that time please contact 0121 458 4111
| Day | Clinical team opening hours | Aproved Repairs opening hours 08:00 - 17:00 |
|
Monday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Tuesday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Wednesday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Thursday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Friday |
08:30 - 16:30 |
08:00 - 17:00 |
|
Saturday |
Closed |
Closed |
|
Sunday |
Closed |
Closed |
Frequently Asked Questions
What do I do if my wheelchair doesn't meet my needs anymore and is uncomfortable?
Please contact the Wheelchair Services on 0121 820 4021 and indicate to us that you wish for re-assessment as your needs have changed.
If I have to go for an assessment, can I get help with transport to the wheelchair service if I do not have access to a car
We are not in a position to provide transportation, however we can pass on details of local transport services.
Will I be shown how to use equipment?
When equipment is delivered it will be demonstrated to the patient. Any prescribed accessories will be fitted by Ross Care.
Do you provide power packs?
We do not provide power packs, however, we may consider compatible power packs to be fitted. Please contact us to discuss this further. In the event that a power pack is deemed appropriate, they can be purchased from Ross Care. Find out more information on upgrading your wheelchair in the Personal Wheelchair section of this website.
Can I take my wheelchair on holiday?
Yes, if this is covered by your holiday or home insurance. If your holiday company request the weight of your wheelchair it is detailed on the manufacturers label located on the frame.
How do I return equipment that is no longer needed?
Please make contact with Ross Care on 0121 458 4111 and we will arrange a date for collection.
How do I request a repair to my manual or powered wheelchair?
Call Ross Care on 0121 458 4111. Home appointments will be planned dependent on requirements.
How long it should take for a repair?
We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may require completion to take a little longer.
How will the ambulance service get in if I need medical help?
Our monitoring team will contact your nominated key holder or they will be able to give the emergency services your key safe code and where the key safe is located.
Is there an annual maintenance check for powered wheelchairs supplied by the NHS? Who arranges the annual check?
Yes, you will be contacted by Ross Care to arrange this. The inspection is designed to ensure your chair is kept in good, safe, working condition.
What will happen if the responder team can’t hear me?
Our monitoring team will try to speak to you through the base unit, they will then try your land line or mobile phone before contacting your key holder to attend.
What happens when my wheelchair breaks down or develops a fault when I am out of area e.g. on holiday?
There is a shared arrangement across the country that the repairer in the area where you are on holiday will repair the chair. Contact your local service for assistance. If abroad please contact Ross Care on your return to arrange the repairs.
What do I do when my wheelchair breaks down in an emergency situation e.g. when out shopping or in a country lane and I am effectively stranded?
Please be aware that the conditions of the loan are that you are responsible for getting yourself and your wheelchair home. In this situation we are unable to provide an emergency service. Where a repair is deemed to be an emergency Ross Care will respond within 24 hours. When a call is made outside normal working hours, Ross Care will ring back within the hour and agree appropriate action with the patient.
Can I take my indoor/outdoor powered wheelchair on the road, as opposed to the pavement or path?
The wheelchair should only be driven on the road where there is no alternative. It is meant to be a pavement vehicle.
Do I need public liability insurance for indoor/outdoor powered wheelchairs? should I take this out myself?
Taking out insurance is not mandatory but it is a sensible precaution. Insurance can be facilitated via Ross Care if desired.
Can I request a repair during evenings and weekends?
The Approved Repairs Service standard hours of operation are 8.00 am to 17:00 pm, Monday to Friday. However, an out of hours emergency service is also in operation, call 0121 458 4111
How do I make a complaint?
You can raise a complaint by contacting us on 0121 820 4021 or by email at solihullwheelchairservice@rosscare.co.uk