My name is Amber and I have been with the Wheelchair Service for over 8 years. Previous to that I worked in retail and had no idea about the intricacies of the wheelchair service or even the equipment. So, day one of working for our approved repair service at the time in customer service was interesting.

Ross Care’s commitment to service user engagement is exemplified by the creation of the Community Liaison & Engagement Officer (CLEO) role. This position is integral to ensuring that service user feedback is not only heard but actively incorporated at every stage of service delivery.