Warehouse Manager (Ashford & Gillingham)

My name is Amber and I have been with the Wheelchair Service for over 8 years. Previous to that I worked in retail and had no idea about the intricacies of the wheelchair service or even the equipment. So, day one of working for our approved repair service at the time in customer service was interesting.

I am now responsible for all the operational engineers within our service, this is inclusive of; Field Service Engineers/Leads, Warehouse Engineers, Stock Controller, Delivery Techs and Decontamination Techs.

We see the start of a service user’s journey to the point of handover, we review our waiting list, allocating equipment after being prescribed, to the receipt of the equipment from all our suppliers, to carrying out the safety checks, we recondition equipment inclusive of the decontamination process.

I am responsible for the equipment maintenance service side of things; looking after the equipment out with service users and on site, my team are more often than not the face in the community and it is their responsibility to both repair our service user’s provisions but also collect them when they are no-longer needed. I may be the foundation of the team, but they do the hard work... We learn something new every day.

The future of wheelchairs is ever-evolving, and the aim is to ensure we do this as efficiently and effectively as possible, never compromising on quality, acknowledging that the mobility we may take for granted is not always at everyone’s disposal.