Information for Healthcare Professionals
The information on this page is intended to support Healthcare professionals with referrals to the Wheelchair Service.
Information for Healthcare Professionals
0330 124 4485
Telephone Us
kentandmedwaywcs@rosscare.co.uk
Email Us
Requesting information in an alternative format
To request information or any of our key documents is an alternative format such as braille, easy to read, larger print, audio or other format, please call 0330 124 4485. Alternatively, you can email us at kentandmedwaywcs@rosscare.co.uk quoting the publications title plus the format you require.
Establishing Eligibility
The Commissioners, under guidance from NHS England, have created the eligibility criteria for the Wheelchair Service.
Referrals must meet the criteria to be accepted, so please read them carefully to make sure your client is eligible for the service.
If your service user requires a short-term loan of a wheelchair, please contact the British Red Cross (other short-term loan providers may be available).
Kent and Medway WCS Eligibility Criteria
Referral Forms
If you are a healthcare professional and want to refer to our service, please download and complete the referral form on this page.
You must complete the sections of the referral form that are relevant to your service user and the type of equipment they require. Sending an incomplete referral may result in your referral being delayed or rejected.
Completed forms should be returned to the Wheelchair Service Administration Team, contact details can be found on the form or on the Kent and Medway Service Information Page.
Download the relevant Referral Form
GP Referrals
If you are a GP and want to refer to our service for a manual wheelchair only you can download our GP referral form.
This form is also imbedded into the GP databases.
Note: Patients who already have an NHS wheelchair provided by us, can self-refer by phoning 0330 124 4485
Download the GP Referral Form
Joint Appointments
We welcome the opportunity to be involved in supporting a holistic care plan, working with a service user's Multidisciplinary Team (MDT). If you would like to work together, please provide contact details where indicated on the referral form. Providing details of the availability of the MDT members by email when returning your form is very helpful.
Assessments normally need to be carried out at our clinics, so that we have direct access to specialist equipment and advice.
Please note that we require your client’s consent to invite you or any other professionals to any scheduled appointment.
Information Guides
We have put together some guidance and considerations for Healthcare Professionals, available to download below:
Referrals for a Powered Wheelchair (KEN167)
Read this guide BEFORE you refer for a powered wheelchair. It will help you to decide if this is the right time for a referral and if your client is eligible.
KEN167 Referrals for a Powered Wheelchair
Referrals for People in Residential or Nursing Homes (KEN166)
You can find more detail in this guide on the specific eligibility criteria that applies to people who live in residential or nursing homes.
KEN166 Referrals for People in Residential or Nursing Homes
Guidance Videos
Wheelchair and Seating Guidance for Healthcare Professionals
We have curated a series of videos providing general guidance about positioning specifically for Healthcare Professionals, visit our YouTube channel to watch the full playlist:
Personal Wheelchair Budget (PWB)
A Personal Wheelchair Budget, or PWB, is a resource available to give service users more choice over their wheelchair provision, offering them more control, so that their postural and mobility needs can be included in their wider care planning.
Service Users may be eligible to access a PWB whenever they require a new wheelchair, either because their clinical needs have changed or if their existing wheelchair is no longer fit for purpose.
Children’s Service Information
Click the button below to access the Children’s Service Information page where you can find further information for children, their parents or guardians, carers and healthcare practitioners on all aspects of the service related to children.
This section includes helpful guides, frequently asked questions and signposting information relating to Children’s Wheelchair Service.
Who’s Who?
Below is just a selection of the roles that make up Kent and Medway Wheelchair Service, including their job titles and a summary of what they do and how they help:
Occupational Therapist (OT) or Physiotherapist (PT)
Our OT’s and PT’s are qualified healthcare practitioners who are experienced in assessing people with moderate through to complex needs and prescribing appropriate mobility and postural equipment.
Rehabilitation Engineer (RE)
Our RE’s have experience in assessing people with moderate and complex needs and prescribing appropriate equipment that may require more specialist technical input.
Rehabilitation Engineering Technician (RET)
An RET will pre-fit and adjust equipment in accordance with instructions from an RE, OT or PT. They may also carry out less complex modifications or assessments.
Therapy Assistant (TA)
A TA is trained to assess people with less complex needs and may also assist on OT or PT in clinic.
Customer Services (CS)
Our customer service staff answer calls, acknowledge correspondence and book appointments and repairs. One of the team will greet you when you arrive for a clinic appointment.
Field Service Engineer (FSE)
FSE’s undertake wheelchair repairs and, although they do not undertake assessments, they may hand over non-complex wheelchairs and cushions if an OT, PT or RE judges this to be appropriate.
Community Liaison Engagement Officer CLEO)
Our CLEO engages with service users, their families and carers where appropriate, and any other third-party organisations, charities, statutory and voluntary organisations to promote a holistic approach.
Workshop Engineer (WE)
A WE will undertake wheelchair repairs, servicing, and maintenance from the workshops in our service centres.
