Kent and Medway Contact

Kent and Medway Homepage Service Information Your Appointment Healthcare Professionals Repairs and Maintenance Children's Service Information Feedback Community Engagement

Contact Us If you need to get in contact with us, there are several ways that we can help. Please see below for the options available.

0330 124 4485

Telephone Us

kentandmedwaywcs@rosscare.co.uk

Email Us

Requesting information in an alternative format

To request information or any of our key documents is an alternative format such as braille, easy to read, larger print, audio or other format, please call 0330 124 4485. Alternatively, you can email us at kentandmedwaywcs@rosscare.co.uk quoting the publications title plus the format you require.

Send Us A Message

Please do not include any sensitive personal or medical information in these forms.

Online Enquiry Form

For any non-urgent general enquiries, please complete this form and we will aim to respond to you as soon as possible.

If your message is urgent, please call the Customer Services team on 0330 124 4485.

Request a Repair Online

To request a repair, please complete this form. We will aim contact you to make an appointment to attend your location for a repair within five days*.

*Acquiring replacement parts for some complex chairs may take a little longer.

Out-of-Hours Emergency Service

If you have an emergency repair that needs attending to outside of our normal working hours, please call the standard telephone number on 0330 124 8210, your call will be directed to the out-of-hours service team, who will gladly assist you.

0330 124 4485Out-of-Hours Telephone

Smiling Customer Services colleague working at a computer wearing a call headset

Man in a powered wheelchair smiling at another person, just out of shot

Feedback

Your voice is essential to how we run our services, and there are several ways you can provide your feedback and input.

Your feedback allows us to keep improving our service, and we are committed to Service User involvement in the design and delivery of our service. We are always pleased to hear about your experience of our service and any suggestions for improvement you may have.

Visit our Feedback page for more information on how to send us your concerns, compliments, or suggestions for improvement, as well as find out to raise a formal complaints.

Visit our Feedback page

Our Service Centres

Our service centres are situated in Ashford and Gillingham. These sites were chosen as they are convenient and easy for many people to access. Both sites have free disabled parking outside the clinic sites, away from the main road.