A welcome from the CHEO
Hello, my name is Alex and I am the Community Health and Engagement Officer for the Surrey Wheelchair Service. As a wheelchair user myself I draw on my lived experience as a disabled person and the experiences of users to drive improvements in the service.
I bring my lived experience of over 25 years as a wheelchair user to the role. As a community connector, I communicate with and gather resources from local care services, charities, and advocacy/user groups that can actively support you.
Some of the activities I support include:
- Helping Service Users and carers understand what other disability and health support they can access
- Connecting with and working alongside other Health & Social Care providers to tackle issues with multiple facets.
- Coordinating the quarterly Wheelchair User Forum.
- Exploring and promoting local services and charitable initiatives that benefit our Service Users.
- Updating our Service Users on our latest news and developments.
- Support case progress when needed, helping resolve issues when they occur.
- Signpost to possible funding support for those exploring Personal Wheelchair Budget options.
We recognise that incorporating Service User insight is vital for continually improving patient experience; the CHEO role is responsible for driving improvement by involving users in a co-productive process and gathering users' views of how the service can better meet the needs of users, their families and carers.
