Ross Care

What services do we provide?

The Wheelchair & Repair Service provides fully integrated wheelchair and postural management services to eligible residents of East Sussex. 

Our dedicated team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. Our repair team will repair and maintain equipment provided to you. We work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.

Static Seating Service

East Sussex Wheelchair Service also provide posturally supportive shower chairs/commodes and armchairs. A repair service is also available for this equipment. Referrals must come from an Adult Social Care OT or Community OT/physiotherapist who has assessed the client as needing specialist supportive static seating

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We provide assessments at the East Sussex Wheelchair Service Centre in Eastbourne.

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Custom Seating

We offer a more specialised service for those with more complex postural needs.

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Repairs & Maintenance

We provide a flexible repair and maintenance service to keep your wheelchair in good working order.

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Personal Wheelchair Budgets

A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.

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Community Engagement

Our Community Health and Engagement Officer will help connect you to other resources and support.

Eligibility and Referrals to the Wheelchair Service

To see if you are eligible and to find out more information, please click here to refer to our eligibility criteria.

New to the Wheelchair Service

If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare practitioner. This could be your:

  • General Practitioner (GP)
  • Occupational Therapist / Physiotherapist
  • Hospital Consultant

If you are a healthcare practitioner and want to refer to our service, please go to the Practitioners page for more information or contact us if you'd like to be sent the referral form.

All referrals will be triaged by an Occupational Therapist according to East Sussex Wheelchair Service specifications and criteria. We can often issue our standard manual wheelchairs without a clinic appointment as they require minimal setting up and our Field Service Engineers are trained to do this.

This may result in direct prescription and supply of equipment to the service user.

Alternatively a face to face assessment may be required and will be held at our Service Centre in Eastbourne.

Already known to the Wheelchair Service?

If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please complete the request for reassessment form. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.

Alternatively, you can call the Service Centre who will support your request.

Receipt of Referral

When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the Calderdale and Kirklees Wheelchair Service specification and criteria.

We may need to contact you or the practitioner who referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:

  1. Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
  2. You will be added to the appropriate waiting list for further assessment of your specific needs.
  3. If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.

Short Term Loan

If you require a wheelchair for short term and you do not meet the eligibility criteria, please contact British Red Cross by clicking below:

Hire or rent a wheelchair | British Red Cross

About Our Service Centre

We provide the Wheelchair Service from our service centre in Eastbourne.

There is an accessible disabled parking area.

When you arrive at reception, a member of our team will take your name and appointment details. We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. Please also bring any medication with you if you are likely to need it. 

We have accessible toilets with a hoist. Our clinic rooms also have hoists (please bring your sling with you) and medical plinths and are air-conditioned.

To find out more about what to expect when you come to clinic, please click here.

Opening Times

The services are open Monday to Friday 8:00am-5:00pm.

Location and Contact

We are unable to provide transport, however you can arrange transport through your GP. Details of how to book transport are included with your appointment letter or if you have used the Transport service before you can visit the Non Emergency Patient Transport Service here

Please contact us if you need help to arrange your journey. We can provide you with directions in different formats or extra guidance.


Units 8 and 9
Alder Close
East Sussex
BN23 6QF

Telephone: 0333 003 5619

What3words: ///sunroof.bibs.margin

Wheelchair Repairs

If you would like to request a wheelchair repair, please contact the service directly using the form below and type 'repairs' in the topic box.  


Once your message is received, we will contact you to make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may take a little longer.

Out-of-hours Emergency Repair Service

If you have an emergency repair that needs attending to outside of normal working hours, please call 0333 003 5619.

You will be directed to the out-of-hours service team, who will be happy to assist you.

Providing Feedback

We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.

If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the video below to watch a short YouTube video with more information:

We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us here.

You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.

If you would like to send a ‘thank you’ compliment to the team, please send us a message using the form at the bottom of the page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.

If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution. 

Send us a Message

Click the button below to email our Customer Service team and a member of the team will be in touch as soon as possible. If you are an existing service user, please include your postcode to help us locate your records. 

Please do not include any sensitive personal or medical information.

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