Ross Care

Hampshire & IOW Wheelchair Service

The Commissioners, under guidance from NHS England, have created the eligibility criteria for the Wheelchair Service. We can only accept referrals from an appropriately qualified healthcare practitioner. If you are an existing service user, please contact us directly. 

Establishing Eligibility

The NHS has created a set of eligibility criteria for the wheelchair service. Referrals must meet the criteria to be accepted, so please read them carefully to make sure your client is eligible for the service. 

A key requirement for a referral to our service is that your client has a long-term (defined as 6 months or longer) mobility problem and requires a wheelchair for permanent use because they are unable to walk functionally. (Shorter loan periods may be considered for individuals with a prognosis of fewer than 6 months’ life expectancy.)

If your service user requires a short term loan of a wheelchair, please contact the Red Cross (other providers may be available).

Eligibility Criteria

Please click here to review the eligibility criteria. Last updated April 2021.

Referral Forms

 If you are a healthcare practitioner and want to refer to our service, please use the form below. You can complete our referral form ‘on-screen’ using Adobe Acrobat software. This is available free from Adobe. Make sure you save a local copy of the completed form. When you click on the ‘send to’ button at the end of the form, an email is created with the form attached. Use an encrypted email service to send.

Download  Hampshire & IOW Wheelchair Service - Referral Form November 2022

If you are a GP and want to refer to our service for a manual wheelchair only, you can find a referral form embedded in the GP database.

Joint Appointments

We are always pleased to support the creation of a holistic care plan, as part of a Multidisciplinary Team. If you would like to work together, please provide details where indicated on the referral form. Including additional scheduling information by email when returning your form is very helpful.

Assessments normally need to be carried out at our service centres, so that we have direct access to specialist equipment and advice.

Please note that we require your client’s consent to invite you or any other professionals to any scheduled appointment.


We want the Wheelchair & Repair Service experience to be excellent for all of our stakeholders. We believe you should be able to refer your service users to us quickly and easily.

Please let us know what you think we do well, and where you think we could improve. You can get in touch with us via the contact form below: