Welcome to Wrightington, Wigan and Leigh Wheelchair Service
The Wrightington, Wigan and Leigh Wheelchair Service is operated by Ross Care. We provide wheelchair and postural management services on behalf of the NHS.
Our dedicated team assess your mobility and postural support needs. Following a detailed discussion that includes your lifestyle and personal priorities, our clinicians will develop a care and support plan with you. We can then offer the most appropriate wheelchair, pressure cushion and/or postural support from our NHS range. We may work with community health and social care teams to ensure you receive a holistic service and are aware of all the options available to you. Our repair team will repair and maintain the equipment provided to you for as long as you require it.
Contact Us
0300 707 1313
General Enquiries
0151 6536 000
Repairs and Planned Maintenance
wwlwheelchairservice@rosscare.co.uk
Email our Customer Services team
Send Us a Message
For any non-urgent general enquiries, please complete this form and we will aim to respond to you as soon as possible.
If your message is urgent, please call the Customer Services team on 0300 707 1313.
Request a Repair Online
To request a repair, please complete this form. We will aim contact you to make an appointment to attend your location for a repair within five days*.
*Acquiring replacement parts for some complex chairs may take a little longer.
Accessible Information
Requesting information in an alternative format
To request information or any of our key documents in an alternative format such as braille, easy read, larger print, audio, or other format, please email us at wwlwheelchairservice@rosscare.co.uk quoting the publication title plus the format you require.
Our Service Centre
Situated in Ince, our service centre is convenient and easy for many people to access and has free disabled parking outside the clinic, away from the main road.
Our opening hours are 8.30am to 4.30pm from Monday to Thursday from 8.30am to 4.00pm on Friday. If you have an emergency repair that needs attending to outside of normal working hours, please call 0300 707 1313. You will be directed to the out-of-hours service team, who will be happy to assist you.
Disabled parking bays
Accessible WC with hoist
Wheelchair accessible
Friendly, helpful staff
Experienced Clinicians
Fully equipped clinics
Centrally located
Public transport links close by
Claire House
Phoenix Way
Ince-in-Makerfield
Wigan
WN3 4NW
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If you have an emergency repair that needs attending to outside of our normal working hours, please call us on 0151 6536 000; your call will be directed to the out-of-hours service team, who will gladly assist you.
Services We Provide
Assessments
We provide all assessments at our specially designed, modern service centre.
Customised Seating
We offer a specialised seating service for people with complex postural needs.
Repairs and Maintenance
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Personal Wheelchair Budgets
A personal Wheelchair Budget or PWB, is available to eligible services users, to support wider wheelchair choice within NHS commissioned services.
Learn more about Personal Wheelchair Budgets
Latest News
We recognise that we operate as part of a local community; because of this, our goals include fostering proactive partnerships, meaningful engagement with our Service Users and representative groups.
Visit our blog for the latest news and announcements
Services We Do Not Provide
We do not provide wheelchairs for short-term use, for example, during recovery from a broken leg. In these situations, or if you do not meet the Eligibility Criteria to access the service, you may wish to purchase or hire a wheelchair from a local mobility retailer or the British Red Cross.
Our Eligibility Criteria document gives a list of equipment we do not provide and can be found below.
Accessing the Service
New to the Wheelchair Service
If you have never used he Wheelchair Service, you will need a referral from a qualified healthcare practitioner. This could be from a:
- General Practitioner (GP)
- Occupational Therapist, or Physiotherapist
- Hospital Consultant
Reassessment of Your Needs
If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please complete the request for reassessment form.
We may need to ask a healthcare practitioner to complete a new referral form in some circumstances. Alternatively, you can call the Service Centre who will support your request.
Receiving a Referral
When we receive of your referral, a clinical team member will review the information provided. All referrals are prioritised according to the Wheelchair Service specifications and criteria.
We may need to contact you or the practitioner who referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:
Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
You will be added to the appropriate waiting list for further assessment of your specific needs.
If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.
Complaints and Feedback
Your voice is essential to how we run our services, and there are several ways you can provide your feedback and input.
Your feedback allows us to keep improving our service, and we are committed to Service User involvement in the design and delivery of our service. We are always pleased to hear about your experience of our service and any suggestions for improvement you may have.
For more information on how to send us your concerns, compliments, or suggestions for improvement, as well as find out to raise a formal complaints click the button below:
Health and Wellbeing Outcomes
Wheelchair Outcomes Assessment Tools
We utilise the Wheelchair Outcomes Assessment Tools (WATCh and WATCh-Ad), a patient-centred outcome measure developed by the Centre for Health Economics and Medicines Evaluation (CHEME). The WATCh tools allow wheelchair users to select the most important outcomes and give an example of what they hope to achieve for each one.
If you are new to the Wheelchair Service and meet the eligibility criteria, you will be sent a WATCh Health and Wellbeing Outcomes form to complete before your appointment.
During your assessment, our wheelchair therapists will help you identify your health and wellbeing goals and desired outcomes. We will co-design a care plan that supports these outcomes and any wider care plans you have, discuss your equipment options with you, and explain what a PWB is and how it can help meet your needs.
NHS Friends and Family Feedback
You'll be asked about your experience of our service and can rank your answer from "very good" to "very poor". You'll have the opportunity to explain your score by adding comments and may be asked some follow-up questions.
The NHS Friends and Family helps us understand whether you are happy with the service provided or where you feel improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Ask your Clinician or one of our Customer Services team for a feedback form.
Frequently Asked Questions
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What do I do if my wheelchair doesn’t meet my needs anymore and is uncomfortable?
Please get in touch and indicate to us that you wish for re-assessment as your needs have changed.
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If I have to go for an assessment, can I get help with transport to the wheelchair service if I do not have access to a car?
We are not in a position to provide transportation. However, we can pass on details of local transport services, contact our Customer Services team for more information.
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Will I be shown how to use equipment?
When equipment is delivered it will be demonstrated to the patient. Any prescribed accessories will be fitted by Ross Care.
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Do you provide power packs?
We do not provide power packs; however, we may consider compatible power packs to be fitted. Please contact us to discuss this further.
If a power pack is deemed appropriate, it can be purchased from Ross Care. Find out more information on upgrading your wheelchair in the Personal Wheelchair Budgets section of this website.
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Can I take my wheelchair on holiday?
Yes, if this is covered by your holiday or home insurance. If your holiday company request the weight of your wheelchair, it is detailed on the manufacturer’s label located on the frame.
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How do I return equipment that is no longer needed?
Please contact us and we will arrange a date for collection.
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How do I request a repair to my manual or powered wheelchair?
Please contact the Wheelchair Service on XXXX XXX XXXX or complete the Request a Repair form near the top of this page.
Home appointments may be planned depending on requirements.
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Can I take my indoor/outdoor powered wheelchair on the road, as opposed to the pavement or path?
The wheelchair should only be driven on the road where there is no alternative. It is meant to be a pavement vehicle.
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Do I need public liability insurance for indoor/outdoor powered wheelchairs and should I take this out myself?
Taking out insurance is not mandatory, but it is a sensible precaution. Insurance can be facilitated via Ross Care if desired.
