Barnet Wheelchair Service
0208 090 3708
We are your new provider for Wheelchair Services in Barnet.
The Barnet Wheelchair Service is operated by Ross Care. We provide wheelchair and postural management services to eligible residents of Barnet on behalf of the NHS.
We are holding clinics at our fully accessible service centre in Welwyn Garden City until our new premises are ready later in the year. If you are unable to travel to the centre, please contact us.
Our dedicated team will assess and prescribe wheelchairs, postural support and pressure cushions to meet your clinical and mobility needs. Our repair team will repair and maintain equipment provided to you. We work closely with community teams to ensure you receive a holistic assessment and are aware of all the options available to you.
Assessments
We are holding clinics at our fully accessible service centre in Welwyn Garden City.
Custom Seating
Our in house experts provide special seating and mobility systems tailored to your needs.
Repairs & Maintenance
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Personal Wheelchair Budgets
A Personal Wheelchair Budget, or PWB, is available to eligible service users, to support wider wheelchair choice within NHS commissioned services.
Our Service Centre
We are currently holding clinics at our fully accessible service centre in Welwyn Garden City. If you are unable to travel to the centre, please contact us.
We have waiting areas with water coolers, but please bring any snacks or drinks you are likely to need. We have accessible toilets with a ceiling track hoist. Our clinic rooms have hoists and medical plinths. Clinic rooms are air conditioned.
Our standard opening hours are Monday to Friday, 8am to 5pm.
Location and Contact
Ross Care,
Unit J, Swiftfields,
City Park, Watchmead,
Welwyn Garden City, Hertfordshire,
AL7 1LT
Telephone: 0208 090 3708
Email: barnetwcs@rosscare.co.uk
How to find us
The service centre is centrally located in Welwyn Garden City with good road links from Barnet, as well as regular public transport services.
By Car: Our service centre is approximately 30 minutes drive from Barnet via the A1(M).
Public Transport: Welwyn Garden City train station is 1.2 miles from our location. There are frequent rail services from New Barnet station with a travel time of approximately 19 minutes.
Eligibility and Referrals to the Wheelchair Service
New to the Wheelchair Service
If you have never used the Wheelchair Service before, you will need a referral from a qualified healthcare professional. This could be your:
- General Practitioner (GP)
- Occupational Therapist / Physiotherapist
- Hospital Consultant
If you are a healthcare professional and want to refer to our service please go to the Professionals page for more information.
Already known to the Wheelchair Service?
If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please complete the request for reassessment form here. We may need to ask a healthcare practitioner to complete a new referral form in some circumstances.
Alternatively, you can call the Service Centre who will support your request.
Receipt of Referral
When we have received your referral, a member of our clinical team will review the information provided. All referrals are prioritised according to the Barnet Wheelchair Service specification and criteria.
We may need to contact you or the professional that referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:
- Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
- Your name will be added to the appropriate waiting list for further assessment of your specific needs.
- If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.
Providing Feedback
We are always pleased to hear positive experiences or suggestions from our service users and colleagues. All feedback is used to help improve the service.
If you attend an appointment with us, please complete an NHS Friends & Family survey. You can complete this in the service or online, please click the button below to watch a short YouTube video with more information:
We are committed to service user involvement in the effective design and delivery of our service. If you would like to be involved, please contact us via the link.
You can also provide feedback to any member of our staff, at any time, or by using any of the contact methods on this page.
If you would like to send a ‘thank you’ compliment to the team, please use the form at the bottom of this page. These messages let us know when things are working well – we share best practices across the UK, helping to improve wheelchair services. Your message will be shared with the appropriate members of our team.
If you have not received the level of service you expect from us, then we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively. We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible, and work with you to find an appropriate solution.
We encourage you to provide your feedback directly to the Wheelchair Service in the first instance, as this will allow us to complete our investigations more quickly. If we cannot resolve the situation to your satisfaction, you can choose to refer the matter to our head office using the details here.
