Welcome to Solihull NHS Wheelchair Service
Solihull NHS Wheelchair Service is operated by Ross Care. We provide both the NHS Wheelchair Services and the Approved Repairer Service to eligible residents of Solihull.
Our dedicated team assess your mobility and postural support needs. Following a detailed discussion that includes your lifestyle and personal priorities, our clinicians will develop a care and support plan with you. We can then offer the most appropriate wheelchair, pressure cushion and/or postural support from our NHS range. We may work with community health and social care teams to ensure you receive a holistic service and are aware of all the options available to you. Our approved repair team will repair and maintain the equipment provided to you for as long as you require it.
Contact Us
solihullwheelchairservice@rosscare.co.uk
Clinical Services Email
birmingham@rosscare.co.uk
Repairs Email
If you have an emergency repair that needs attending to outside of our normal working hours, please call us on 0121 458 4111; your call will be directed to the out-of-hours service team, who will gladly assist you.
Send Us a Message
For any non-urgent general enquiries, please complete this form and we will aim to respond to you as soon as possible. If your enquiry is urgent, please call us on 0121 820 4021
Request a Repair Online
To request a repair, please complete this form. We will aim contact you to make an appointment to attend your location for a repair within five days*.
If your repair is urgent, please call 0121 458 4111.
*Acquiring replacement parts for some complex chairs may take a little longer.
Accessible Information
Requesting information in an alternative format
To request information or any of our key documents in an alternative format such as braille, easy read, larger print, audio, or other format, please email us at solihullwheelchairservice@rosscare.co.uk quoting the publication title plus the format you require.
Services We Provide
Assessments
We provide all assessments at our specially designed, modern service centre.
Customised Seating
We offer a specialised seating service for people with complex postural needs.
Repairs and Maintenance
We provide a flexible repair and maintenance service to keep your wheelchair in good working order.
Personal Wheelchair Budgets
A personal Wheelchair Budget or PWB, is available to eligible services users, to support wider wheelchair choice within NHS commissioned services.
Learn more about Personal Wheelchair Budgets
Latest News
We recognise that we operate as part of a local community; because of this, our goals include fostering proactive partnerships, meaningful engagement with our Service Users and representative groups.
Visit our blog for the latest news and announcements
Services We Do Not Provide
We do not provide wheelchairs for short-term use, for example, during recovery from a broken leg. In these situations, or if you do not meet the Eligibility Criteria to access the service, you may wish to purchase or hire a wheelchair from a local mobility retailer or the British Red Cross.
Our Eligibility Criteria document gives a list of equipment we do not provide and can be found below.
Accessing the Service
New to the Wheelchair Service
If you have never used he Wheelchair Service, you will need a referral from a qualified healthcare practitioner. This could be from a:
- General Practitioner (GP)
- Occupational Therapist, or Physiotherapist
- Hospital Consultant
Reassessment of Your Needs
If you are already known to the Wheelchair Service and have equipment on loan from us, you can request a reassessment of your needs. Please complete the request for reassessment form.
We may need to ask a healthcare practitioner to complete a new referral form in some circumstances. Alternatively, you can call the Service Centre who will support your request.
Receiving a Referral
When we receive of your referral, a clinical team member will review the information provided. All referrals are prioritised according to the Wheelchair Service specifications and criteria.
We may need to contact you or the practitioner who referred you to find out more information or discuss your needs. We will then arrange one of the following options for you:
Issue of a suitable wheelchair, handed over by one of our field service engineers, without the need to see a clinician.
You will be added to the appropriate waiting list for further assessment of your specific needs.
If you are not eligible for provision of equipment from our service, you will receive a further letter advising you of this.
Our Service Centre
Situated within Mansfield Community Hospital, we are convenient and easy for many people to access. There is free disabled parking right outside for Blue Badge holders at the hospital as well as a free drop-off area just outside the main hospital entrance.
Opening Hours
Clinical Services: 8:30am - 4:30pm, Monday to Friday
Approved Repairs: 8:00am - 5:00pm, Monday to Friday
If you have an emergency repair that needs attending to outside of normal working hours, please call 0121 458 4111. You will be directed to the out-of-hours service team, who will be happy to assist you.
Pocelanosa
Starley Way
Marston Green
Birmingham
B37 7HB
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Disabled parking bays
Accessible WC with hoist
Wheelchair accessible
Friendly, helpful staff
Experienced Clinicians
Fully equipped clinics
Centrally located
Public transport links close by
Frequently Asked Questions
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How do I request a repair to my manual or powered wheelchair?
Call Ross Care on 0121 458 4111. Home appointments will be planned dependent on requirements.
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How long it should take for a repair?
We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may require completion to take a little longer.
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How do I request a repair to my manual or powered wheelchair?
Please contact the Wheelchair Service on 0113 277 7007 or complete the Request a Repair form near the top of this page.
Home appointments may be planned depending on requirements.
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Can I request a repair during evenings and weekends?
The Approved Repairs Service standard hours of operation are 8.00 am to 17:00 pm, Monday to Friday. However, an out-of-hours emergency service is also in operation; call 0121 458 4111.
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What do I do if my wheelchair doesn’t meet my needs anymore and is uncomfortable?
Please contact the Wheelchair Service on 0121 820 4021 and indicate to us that you wish for re-assessment as your needs have changed.
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If I have to go for an assessment, can I get help with transport to the wheelchair service if I do not have access to a car?
We are not in a position to provide transportation. However, we can pass on details of local transport services, contact our Customer Services team for more information.
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Will I be shown how to use equipment?
When equipment is delivered it will be demonstrated to the patient. Any prescribed accessories will be fitted by Ross Care.
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Do you provide power packs?
We do not provide power packs; however, we may consider compatible power packs to be fitted. Please contact us to discuss this further.
If a power pack is deemed appropriate, it can be purchased from Ross Care. Find out more information on upgrading your wheelchair in the Personal Wheelchair Budgets section of this website.
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Can I take my wheelchair on holiday?
Yes, if this is covered by your holiday or home insurance. If your holiday company request the weight of your wheelchair, it is detailed on the manufacturer’s label located on the frame.
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How do I return equipment that is no longer needed?
Please contact Ross Care on 0121 458 4111 and we will arrange a date for collection.
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Is there an annual maintenance check for powered wheelchairs supplied by the NHS?
We only provide scheduled servicing for powered wheelchairs but people with manual wheelchairs are encouraged to contact the approved repair service when needing any maintenance and repairs to keep their equipment in good condition.
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What happens when my wheelchair breaks down or develops a fault when I am out of area e.g. on holiday?
There is a shared arrangement across the country that the repairer in the area where you are on holiday will repair the chair. Contact your local service for assistance. If abroad, please contact Ross Care on your return to arrange the repairs.
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What do I do when my wheelchair breaks down in an emergency, leaving me stranded e.g. when out shopping?
Please be aware that the conditions of the loan are that you are responsible for getting yourself and your wheelchair home. In this situation, we are unable to provide an emergency service. Where a repair is deemed an emergency, Ross Care will respond within 24 hours. When a call is made outside normal working hours, Ross Care will ring back within the hour and agree appropriate action with the patient.
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Can I take my indoor/outdoor powered wheelchair on the road, as opposed to the pavement or path?
The wheelchair should only be driven on the road where there is no alternative. It is meant to be a pavement vehicle.
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Do I need public liability insurance for indoor/outdoor powered wheelchairs and should I take this out myself?
Taking out insurance is not mandatory, but it is a sensible precaution. Insurance can be facilitated via Ross Care if desired.
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I would like to provide feedback on the service I received, how can I do this?
Your voice is essential to how we run our services and there are a number of ways you can provide your feedback and input.
Raise a Formal Complaint
We take any complaints very seriously, and they are always treated in the strictest of confidence.
You can raise a complaint in writing, by email, or in person by speaking to a member of staff at the Wheelchair Service. Anyone can complain, including young people. A family member, carer, or friend can also complain on your behalf with your permission.
Contact us on 0121 820 4021, email us at solihullwheelchairservice@rosscare.co.uk or write to us at:
Ross Care
Pocelanosa
Starley Way
Marston Green
Birmingham
B37 7HBConcerns and Compliments
Concerns: We take your concerns very seriously, and they are always treated in the strictest of confidence. Any concerns will be looked into as quickly as possible and we will work with you to find an appropriate solution.
Compliments: We would also like to hear about the positive parts of the service being provided; if you think we have done something particularly well, or would like to send a 'thank you' to a member of staff, please let us know.
Suggestions for Improvement
We would like to hear about the possible improvements we can make for the good of the service. Your feedback allows us to keep improving our service, and we are committed to Service User involvement in the design and delivery of our service. We are always pleased to hear about your experience of our service and any suggestions for improvement you may have.
