Ross Care is proud to have achieved an ‘Excellent’ 4.8-star rating on Trustpilot, based on more than 800 reviews from service users across our NHS Wheelchair Services and Approved Repairer contracts.

The rating reflects the dedication and professionalism of colleagues across the organisation, with reviews consistently highlighting responsive communication, person-centred support and a commitment to delivering high-quality care. Service users frequently praise the friendliness, reliability and expertise of Ross Care teams, as well as their willingness to go above and beyond to meet individual needs.

Families and carers have also recognised the compassion shown when supporting children and vulnerable service users, with many reviews highlighting the patience, empathy and reassurance provided throughout their interactions with Ross Care.

Feedback received through Trustpilot provides valuable insight into the experiences of the communities we support and helps drive continuous service improvement. Ross Care would like to thank all service users, carers and healthcare professionals who have taken the time to share their feedback and recognise the efforts of our teams.