Hampshire and IOW Contact

Hampshire and IOW Homepage Service Information Your Appointment Healthcare Professionals Repairs and Maintenance Children's Service Information Feedback Community Engagement

Contact Us If you need to get in contact with us, there are several ways that we can help. Please see below for the options available.

hants.iow.wcs@rosscare.co.uk

Email Us

Requesting information in an alternative format

To request information or any of our key documents in an alternative format such as braille, easy read, larger print, audio, or other format, please call our Customer Services team on 0333 003 8071. Alternatively, you can email us at hants.iow.wcs@rosscare.co.uk quoting the publication title plus the format you require.

Send Us A Message

Please do not include any sensitive personal or medical information in these forms.

Online Enquiry Form

For any non-urgent general enquiries, please complete this form and we will aim to respond to you as soon as possible.

If your message is urgent, please call the Customer Services team on 0333 003 8071.

Request a Repair Online

To request a repair, please complete this form. We will aim contact you to make an appointment to attend your location for a repair within five days*.

*Acquiring replacement parts for some complex chairs may take a little longer.

Out-of-Hours Emergency Service

Our standard office hours are 8am - 5pm from Monday to Friday. If you have an emergency repair that needs attending to outside of these hours, please call the standard telephone number and your call will be directed to the out-of-hours service team, who will gladly assist you.

0333 003 8071
Out-of-hours Telephone - Hampshire

0330 124 4489
Out-of-hours Telephone - Isle of Wight

Smiling Customer Services colleague working at a computer wearing a call headset

Man in a powered wheelchair smiling at another person, just out of shot

Feedback

Your voice is essential to how we run our services, and there are several ways you can provide your feedback and input.

Your feedback allows us to keep improving our service, and we are committed to Service User involvement in the design and delivery of our service. We are always pleased to hear about your experience of our service and any suggestions for improvement you may have.

Visit our Feedback page for more information on how to send us your concerns, compliments, or suggestions for improvement, as well as find out to raise a formal complaints.

Visit our Feedback page

Our Service Centres

Our service centres are situated in Chandlers Ford and Newport, Isle of Wight. These sites were chosen as they are convenient and easy for many people to access. Both sites have free disabled parking outside the clinic sites, away from the main road. Clinic appointments are usually within our office hours of Monday to Friday, between 8am - 5pm, but we may occasionally offer Saturday or evening clinics.