Community and Engagement
See our latest news & service announcements, give us your feedback, and find out how you can get involved in coproduction to help inform how our service is run.
0333 003 5619
Telephone Us
07974 888 576
Message Us
Requesting information in an alternative format
To request information or any of our key documents in an alternative format such as braille, easy read, larger print, audio, or another format, please call 0333 003 5619. Alternatively, you can email us at eastsussexwheelchairservice@rosscare.co.uk quoting the publication title plus the format you require.
Part of the Community
We recognise that we operate as part of a local community; because of this, our goals include fostering proactive partnerships, meaningful engagement with our Service Users and representative groups and working to protect the environment to support improvement in the local area.
On this page, you can find out about our actions to support these goals within the community, see our latest news and service announcements, and provide your feedback to the Wheelchair Service.

Proactive Partnerships
Championing and signposting local groups and activities which benefit the lives of our Service Users. Working in partnership with other Health & Social Care services and practitioners.

Meaningful Engagement
Working with our Service Users and representative groups to engage in coproduction which informs how our services are run.

Protecting the Environment
Minimising our impact, building towards net zero carbon emissions, and supporting improvement to the local surroundings.
Service User Engagement
Are you a wheelchair user, carer, or family of a wheelchair user and want to get involved in shaping better services?
We run regular Wheelchair User Forums open to all wheelchair users across East Sussex and invite you to come along and have your say and tell us what's working and what needs improving.

Latest News
Read our latest blog posts or follow us on social media for service news and updates
@ESWS_RossCare
See more on our blog
Visit our blog to read more...
Amaze Family Fun Day
Ross Care at the Kidz To Adultz South Exhibition

Providing Feedback
You can provide feedback to any staff member at any time. If you have not received the level of service you expect from us, we want you to tell us as soon as possible. By doing so, you can help us get to the bottom of the problem quickly and effectively.
We take your concerns and complaints very seriously, and they are always treated in the strictest of confidence. We will investigate your concerns as quickly as possible and work with you to find an appropriate solution.
Useful Links

Association of Charitable Organisations
The Association of Charitable Organisations is the national UK umbrella body for Trusts and Foundations that give grants and welfare support to individuals in need. A network of over 100 organisations, the ACO provides a whole range of services to its members.
Visit the ACO website
Carers Trust
Carers Trust works to transform the lives of unpaid carers. It partners with its network of local carer organisations to provide funding and support, deliver innovative and evidence-based programmes and raise awareness and influence policy.
Visit the Carers Trust website
Mencap
Mencap is a UK-based learning disability charity that works to support people with learning disabilities, their families, and carers. They provide a range of services, including information and advice, support for families and carers, and campaigning for policy changes to improve the lives of people with learning disabilities.
Visit the Mencap website
National Autistic Society
The National Autistic Society is the UK's leading charity for autistic people and their families. They work to transform lives, change attitudes, and create a society that works for autistic people. The NAS provides support, guidance, and practical advice through various services, including helplines, branches, and online resources, and also campaigns for improved rights and services.
Visit the NAS website
POhWER
POhWER is a charity that provides a range of advocacy services, giving a voice to those with disability, illness, social exclusion and other challenges. POhWER delivers information, advice, support and advocacy services. All POhWER's services are free, independent and confidential.
Visit the POhWER website
Whizz Kidz
Whizz Kidz are the UK's leading charity for young wheelchair users. Creating opportunities for young wheelchair users to get the equipment, skills and confidence to go further.
Visit the Whizz Kidz website