Contact Us
If you need to get in contact with us, there are several ways that we can help. Please see below for the options available.
Contact Us
0333 003 5619
Telephone Us
07974 888 576
Message Us
Requesting information in an alternative format
To request information or any of our key documents in an alternative format such as braille, easy read, larger print, audio, or another format, please call 0333 003 5619. Alternatively, you can email us at eastsussexwheelchairservice@rosscare.co.uk quoting the publication title plus the format you require.
Send Us A Message
Please do not include any sensitive personal or medical information in these forms.
Online Enquiry Form
For any non-urgent general enquiries, please complete this form and we will aim to respond to you as soon as possible.
If your message is urgent, please call the Customer Services team on 0333 003 5619.
Request a Repair Online
To request a repair, please complete this form. We will aim contact you to make an appointment to attend your location for a repair within five days*.
*Acquiring replacement parts for some complex chairs may take a little longer.
Out-of-Hours Emergency Service
If you have an emergency repair that needs attending to outside of our normal working hours, please call the standard telephone number on 0333 003 5619, your call will be directed to the out-of-hours service team, who will gladly assist you.
0333 003 5619 Out-of-Hours Telephone
Feedback
Your voice is essential to how we run our services, and there are several ways you can provide your feedback and input.
Your feedback allows us to keep improving our service, and we are committed to Service User involvement in the design and delivery of our service. We are always pleased to hear about your experience of our service and any suggestions for improvement you may have.
Visit our Feedback page for more information on how to send us your concerns, compliments, or suggestions for improvement, as well as to find out how to raise a formal complaint.
Our Service Centres
Our service centre is situated in Eastbourne. These sites were chosen as they are convenient and easy for many people to access. The site has free disabled parking outside the clinic sites, away from the main road.
Disabled parking bays
Accessible WC with hoist
Wheelchair accessible
Fully equipped clinics
Experienced Clinicians
Centrally located
Air-conditioning
Friendly, helpful staff
Eastbourne Service Centre
Units 8 and 9
Alder Close
Eastbourne
East Sussex
BN23 6QF
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