Charging your wheelchair and other things to take into account: 

1. Chargers are designed to be used overnight, even if you are using the chair for 15 mins during the day, the charger is designed to charge the chair to capacity.
2. If you are not using your chair for an extended period (a week plus), put it on charge overnight once every 4-5 days.
3. Please avoid picking at the arm pads.
4. Please avoid cigarette burns on the fabric and cushions.
5. Please refrain from pressure washing powered wheelchairs.
6. The chair should not be stored outside.

Do you need an engineer? 

• If there is excessive movement in anything, even non safety pieces of the chair, please call for an engineer to resolve it as tightening a bolt is far easier and cheaper than replacing a complete arm side, and it needs to be fixed whatever happens, suffering through it is not a good idea.
• If you call for a repair, and something else happens between the initial call and the engineer arriving, please call again and have this added to the existing job as we may be able to fix both things in one visit.
• Photos are very helpful for identifying parts, but make sure to include an overall photo of the chair as sometimes the close ups do not help, and having a tape measure can also help.
• The engineers are under time constraints, we are very aware that the next job could either be 5 mins, or 2 hours, please be out of the chair (if possible) so that the engineer can get the job started quickly.
• Please maintain a level of cleanliness of the chair, our engineers cannot work on chairs if there is risk of contamination.
• We will endeavour to provide you either an AM or PM appointment, but please bear in mind we cannot give you guarantees as we are unable to predict how previous jobs will go.