Support Services for Mental Health & Wellbeing If you need support for your mental health and don’t know where to get help, you can talk to your GP, ring NHS 111, call your local crisis team or contact one of the organisations listed on this webpage. If you feel you are in immediate danger of harming yourself, then call 999 or go to A&E Department.

Requesting information in an alternative format

To request information or any of our key documents in an alternative format such as braille, easy to read, larger print, audio or other format, please email us at enquiries@rosscare.co.uk quoting the publications title plus the format you require. You can also contact your local Ross Care service centre, or send us a message online.

Information for when you can’t cope and are feeling you may harm yourself or need someone to talk to. 

If you need support for your mental health and don’t know where to get help, you can talk to your GP, ring NHS 111, call your local crisis team or contact one of the organisations listed in this leaflet. 

Please talk to us if you need support to make contact.

Talk to your GP

The GP is the service people are advised to contact if they have symptoms of mental health problems, feel suicidal and can’t cope. 

If the GP surgery is closed, you should ring NHS 111 and select option 2, or call your local Crisis team (if you have their number).

Free Listening Services

These services offer confidential support from trained volunteers. You can talk or text about anything that’s troubling you, no matter how difficult. These services will only share your information if they are very worried about you or think you are in immediate danger.

The Samaritans offer confidential support, at any time of the day or night, to anyone who feels troubled. Whatever you’re going through, you can call the Samaritans any time, from any phone for FREE. You don’t have to be suicidal to get in touch with the Samaritans. You can call, email, write, or visit the Samaritans face-to-face. Call 116 123 to talk to Samaritans, email jo@samaritans.org or visit the website.

Visit www.samaritans.org

Childline is here to help anyone under 19 in the UK with any issue they’re going through. You can talk about anything. Whether it’s something big or small, our trained counsellors are here to support you. Childline is free, confidential and available any time, day or night. The number will not appear on your phone bill. For information, help, to send a message and to get advice visit their website.

Visit www.childline.org.uk

Shout 85258 is a free, confidential and anonymous text messaging service which provides 24/7 support for anyone experiencing a mental health crisis. Text “SHOUT” to 85258, or text “YM” if you’re under 19. Shout 85258 aims to connects people in need to trained volunteers who provide help at a time when it is most needed; enabling them to move from a moment of crisis to a calm state and form a plan for next steps to find longer-term support.

Visit crisistextline.uk

Non-Emergency Support 

Mind’s four helplines provide a voice at the end of the phone when there’s nowhere else to turn. Each line meets a different mental health or wellbeing need – from information and service finding to understanding mental health law. 

Mind are not a crisis service, visit mind.org.uk for information on how to get help in a crisis and where to get help in an emergency.

Get support from Mind

Support Lines

Support line: 0300 102 1234
Infoline: 0300 123 3393
Welfare benefits line*: 0300 222 5782
Legal line: 0300 466 6463

Mind’s support lines are a safe space for you to talk about your mental health. Mind advisors are trained to listen and help find specialist support if needed. 

Lines are open 9am to 6pm, Monday to Friday (except for bank holidays). 
*The welfare benefits line is open 9am to 5pm.

Talk to Mind if:

You want a safe and confidential place to talk openly about your feelings.
You want someone to listen to you and help you to find the right steps to take for your mental health.
You’re looking for emotional support for your mental health and wellbeing.
Ask Mind about mental health problems, where to get help near you, what treatment options are available, advocacy services and more.

NHS Resources

The resources within this leaflet have been taken from the NHS website. More information and support for your mental health can be found online at the NHS website.

Learn more online about:

  • How to get urgent help for mental health
  • Advice for life situations and events
  • Advice and support about mental health
  • Feelings, symptoms and behaviours
  • Mental health conditions
  • Self-help
  • Plus more...