Is there an annual maintenance check for powered wheelchairs supplied by the NHS? Who arranges the annual check?

Yes, you will be contacted by Ross Care to arrange this. The inspection is designed to ensure your chair is kept in good, safe, working condition.

What happens when my wheelchair breaks down or develops a fault when I am out of area e.g. on holiday?

There is a shared arrangement across the country that the repairer in the area where you are on holiday will repair the chair. Contact your local service for assistance. If abroad please contact Ross Care on your return to arrange the repairs.

What do I do when my wheelchair breaks down in an emergency situation e.g. when out shopping or in a country lane and I am effectively stranded?

Please be aware that the conditions of the loan are that you are responsible for getting yourself and your wheelchair home. In this situation we are unable to provide an emergency service. Where a repair is deemed to be an emergency Ross Care will respond within 24 hours. When a call is made outside normal working hours, Ross Care will ring back within the hour and agree appropriate action with the patient.

Can I take my indoor/outdoor powered wheelchair on the road, as opposed to the pavement or path?

The wheelchair should only be driven on the road where there is no alternative. It is meant to be a pavement vehicle.

Do I need public liability insurance for indoor/outdoor powered wheelchairs? should I take this out myself?

Taking out insurance is not mandatory, but it is a sensible precaution. Insurance can be facilitated via Ross Care if desired.

Can I request a repair during evenings and weekends?

The Approved Repairs Service standard hours of operation are 8.30 am to 4.30 pm, Monday to Friday. However, an out of hours emergency service is also in operation, call 07814 991 122.