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Solihull Wheelchair Services

Solihull Wheelchair Services

On behalf of Solihul, Ross Care is delighted to provide your Wheelchair Services solution.

Ross Care is part of the Millbrook Healthcare Group, a leading provider of community healthcare in England. The goal of our service is to provide Wheelchair Assessment, Service and Repair for Solihull Council

 

Have a question?
Please see answers to frequestly asked questions below.

Do you have items you no longer need?
The equipment we provide to you remains the property of Ross Care and must be returned if no longer required. Get in touch with us or complete the form below to arrange a free collection.

 

Contact Us

(Installation, collections and repairs)

Phone:

Email:solihullwcs@rosscare.co.uk

Address:

Operating Times

(Installation, collections and repairs)

We are open between 08:00 & 16:30, Monday to Friday. For emergencies outside of that time please contact

Frequently Asked Questions

What do I do if my wheelchair doesn't meet my needs anymore and is uncomfortable?

Please contact the Wheelchair Services on 01422 312 729 and indicate to us that you wish for re-assessment as your needs have changed.

If I have to go for an assessment, can I get help with transport to the wheelchair service if I do not have access to a car?

We are not in a position to provide transportation, however we can pass on details of local transport services.

Mount Taxis frequently provide transport services to the wheelchair service and can be contacted on 01484 515 006

You can view local bus services and stops here

Will I be shown how to use equipment?

When equipment is delivered it will be demonstrated to the patient. Any prescribed accessories will be fitted by Ross Care

Do you provide power packs?

We do not provide power packs, however, we may consider compatible power packs to be fitted. Please contact us to discuss this further. In the event that a power pack is deemed appropriate, they can be purchased from Ross Care. Find out more information on upgrading your wheelchair in the Personal Wheelchair section of this website.

Can I take my wheelchair on holiday?

Yes, if this is covered by your holiday or home insurance. If your holiday company request the weight of your wheelchair it is detailed on the manufacturers label located on the frame.

How do I return equipment that is no longer needed?

Please make contact with Ross Care and we will arrange a date for collection.

 

How do I request a repair to my manual or powered wheelchair?

Call Ross Care on 01422 312 729. Home appointments will be planned dependent on requirements.

How long it should take for a repair?

We will make an appointment to attend your location for a repair within 5 days. Acquiring replacement parts for some complex chairs may require completion to take a little longer.

Is there an annual maintenance check for powered wheelchairs supplied by the NHS? Who arranges the annual check?

Yes, you will be contacted by Ross Care to arrange this. The inspection is designed to ensure your chair is kept in good, safe, working condition.

What happens when my wheelchair breaks down or develops a fault when I am out of area e.g. on holiday?

There is a shared arrangement across the country that the repairer in the area where you are on holiday will repair the chair. Contact your local service for assistance. If abroad please contact Ross Care on your return to arrange the repairs.

What do I do when my wheelchair breaks down in an emergency situation e.g. when out shopping or in a country lane and I am effectively stranded?

Please be aware that the conditions of the loan are that you are responsible for getting yourself and your wheelchair home. In this situation we are unable to provide an emergency service. Where a repair is deemed to be an emergency Ross Care will respond within 24 hours. When a call is made outside normal working hours, Ross Care will ring back within the hour and agree appropriate action with the patient. 

Can I take my indoor/outdoor powered wheelchair on the road, as opposed to the pavement or path?

The wheelchair should only be driven on the road where there is no alternative. It is meant to be a pavement vehicle.

Do I need public liability insurance for indoor/outdoor powered wheelchairs? should I take this out myself?

Taking out insurance is not mandatory but it is a sensible precaution. Insurance can be facilitated via Ross Care if desired.

Can I request a repair during evenings and weekends?

The Approved Repairs Service standard hours of operation are 8.30 am to 4.30 pm, Monday to Friday. However, an out of hours emergency service is also in operation, call 07814 991 122.

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