Pressing the button triggers an alert for our monitoring team who will then contact the user via the Base Unit or on the phone. This first response will come just seconds after the button is pressed. Our support team will seek to understand what has happened and what level of assistance is required.

During the subscription process, we will ask the user to nominate friends or family that can be contacted in the event of an emergency or that they would want us to contact if they simply needed some help. Once assessment has been carried out, we will then contact either the emergency services or one of the nominated network of friends, family or carers and provide them with necessary information such as address, incident details and any access codes for doors or locks.

The cost of a telephone call with your provider.

Your digital unit connects to a standard wall plug and uses a SIM card or a router to connect to our call centre.

Your digital unit connects to a standard wall plug and uses a SIM card or a router to connect to our call centre.

All the information we obtain from you is kept secure and safe, and treated with the utmost confidentiality – it is covered by the Data Protection Act. You may request to see this information at any time.

We will use the information we hold to assist you and may need to share it with the emergency services, or with your named contacts and other support agencies. It will only ever be used by those people or agencies that need the information to help you. We do not share your information with any other third-party organisations.

Yes, however you might prefer to leave it on your bedside table to ensure that you are not pressing the button when you roll over / move around.

Our alarms are splashproof – wearing them in the shower is fine, but they cannot be worn in the bath.

Our Technology Enabled Care responders will check whether you need assistance, once they have established that you are ok the call will be ended.

Our responder team will contact your nominated key-holder or the responder team will be able to give the emergency services your key safe code and where the key safe is located.

The range from the base unit to the pendant is approximately 50 meters. You can test the reach of your device when you are doing your set up. Additionally, we offer a GPS device that allows you to be in contact with our responding team when you are out and about.

Our responder team will try to speak to you through the base unit, they will then try your land line or mobile phone before asking your key holder to attend.

Yes, absolutely & we recommend doing a test call on occasion. Just let the responder know that you are running a test and that you do not need assistance.

For analogue items not necessarily, you may need a broadband filter installed onto each of your phone line points, which the personal alarm will be plugged in to. If installed this way, your internet and phones should work fine alongside your alarm unit.

Yes you can, please call our contact centre for pricing and delivery.

You can call us on on the number abover or email via the contact form below with the updated information or press your personal alarm and let our responder team know the change in details.

Yes, you will need to notify us of your new address and phone number and you may need to adjust your keyholders listed.

You will need to disconnect the equipment, when you are ready, and ensure all the cables are kept safe. When you install everything at your new address, it’s important to test and notify the monitoring centre that you are now living at your new address.

If your alarm was originally prescribed by an occupational therapist then you should contact us before you move, as you may have sensors that belong to the local authority.

You can raise a complaint by calling us on the above phone number or via the contact from below.

There will be a company label on your base unit with their details or you can press your personal alarm and the call centre will tell you who your provider is.